Summary The Vacation Specialist assists and serves guests with vacation packages in Aspen Snowmass and acts as a liaison between the hotel/property management company and customers. This position generates revenue from in-bound calls; handles special requests and any additional customer service of the assigned reservation queue, within the framework of the Reservations Department.The budgeted pay rate for this position is $25.50 - $27.00 per hour plus sales commission. Actual pay will be dependent on budget and experience.Job Posting Deadline Applications for this position will be accepted until December 30, 2024. Essential Job FunctionsRespond to inbound telephone inquiries regarding travel reservations by building personal customized vacation package for all aspects of their vacation, including lodging, lift tickets, ski school, travel insurance, equipment rentals, and other activitiesContinuous follow up on booked reservationsConduct follow-up calls to current customers to inform them about their reservation and/or special request status when necessaryMaintain conscientious work performance and promote the hospitality offered by Stay Aspen Snowmass with courteous, friendly, professional serviceMaintain thorough working knowledge of Stay Aspen Snowmass properties, Aspen Snowmass activities, and Inntopia softwareCharge deposit/final payment on reservations bookedProvide back up for the operator phone and assist other reservations departments when necessaryAssist with special event pass productionConduct outbound calls concerning potential new revenue opportunitiesOther duties as assigned
