Position Summary 
The Operations Manager provides hands on leadership across all core departments, including Front Office, Concierge, Guest Services, Housekeeping, Food & Beverage, and Security typically in the evening in the absence of other hotel leadership. This role oversees the operation and assists the departments to ensure standard of service are followed, seamless guest experiences, and a supportive, team environment. This position reports to the Director of Rooms.  The salary range for this position is $65,000 - $75,000. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus.Job Posting Deadline
Applications for this position will be accepted until October 19, 2025.
 
Essential Job Functions/Key Job Responsibilities
    Acts as the primary manager on duty in the evening shift for the hotel 
    Communicates and upholds the hotel operating philosophy, fostering a fair, secure, and positive work environment
    Demonstrates ethical leadership with emotional intelligence and professional maturity
    Prepares reports and forecasts in coordination with accounting as needed
    Takes a proactive leadership role in engaging with team members and guests, addressing concerns and feedback
    Leads by example in professionalism, grooming standards, and ethical conduct
    Ensures working knowledge with safety and security protocols and takes the lead in emergency procedures and incidents that may arise 
    Supports and complies with all policies and procedures of Aspen One
    Monitor and coach property policies and standards throughout the hotel (rooms, food and beverage, and engineering) ensuring the best experience for every guest
    Prepare daily, weekly, and monthly reports as requested by Director of Rooms and General Manager 
    Assists in controlling labor costs, scheduling, and payroll
    Meets regularly with the Director of Rooms and General Manager to review performance
    Ensures guests receive exceptional service and assist with guest complaints, guest incidents, and employee incidents/injuries 
    Take a visible leadership role towards hotel guests and employees 
    Other duties as assigned
