Good listener. Multi-tasking problem-solver. Enthusiastic communicator. Does
this sound like you? If so, consider starting your career at Spectrum as a
professional Customer Service Representative on our billing team.BE PART OF THE CONNECTION
At Spectrum, we keep more than 31 million customers connected by delivering
Internet, Voice, and Video solutions to power today's evolving network
demands. Customer Service Representatives on our billing team are vital to our
mission, providing the product knowledge and account support that our
customers rely on. Here, you will work in a fast-paced environment alongside
a great team of helpful co-workers.WHAT OUR CUSTOMER SERVICE REPS ENJOY MOST
Talking to many different types of people from across the country
Answering inbound phone calls from customers related to billing inquiries
Empathizing with customers while accurately addressing their billing needs and
meeting our high customer service standards
Establishing and growing professional, positive relationships with Spectrum
customers
Collaborating with management on customer issue escalations
Representing a Fortune 100 company with professionalism and courtesyWe are a large organization operating 24/7 bustling call centers offering a
variety of shifts. On any given day, you'll find yourself in the office,
navigating multiple computer programs, and speaking with customers over the
phone. People who succeed in this role are understanding, resilient,
professional, and treat others with kindness and respect. If you can see
yourself working in this environment, you'll feel at home on our billing team.WHAT YOU'LL BRING TO SPECTRUM
Required Qualifications
Education: High school diploma or equivalent
Schedule: Ability to work a variety of schedules including nights,
weekends, and holidays
Language: Ability to read, write, speak and understand EnglishPreferred Qualifications
Experience: 6+ months of customer service experience; 6+ months of
experience working with computers and software applications; previous work
in cable operations or a telecommunications call center
Technical Skills: MS Office, computer skills, typing
Skills: Communication, organization, time management,
problem-solving, efficient, multi-tasking, customer service
Abilities: Dependable, courteous, enthusiastic, empathetic,
results-driven, professional, resilientSPECTRUM CONNECTS YOU TO MORE
Supportive Teams: Learn from managers and work with team-oriented colleagues
who want you to grow and succeed
Competitive Pay: Generous $20 per hour starting pay
Dynamic Growth: The growth of our industry and evolving technology will
power your career as you move up or around the company
Learning Culture: We invest in your learning, and provide paid training
and coaching to help you succeed
Total Rewards: Our comprehensive benefits are among the best in the industryApply now, connect a friend to this opportunity or sign up for job alerts!
CCS114 2024-40421 2024Here, employees don't just have jobs, they build careers. That's why
we believe in offering a comprehensive pay and benefits package that rewards
employees for their contributions to our success, supports all aspects of
their well-being, and delivers real value at every stage of life.A qualified applicant's criminal history, if any, will be considered in
a manner consistent with applicable laws, including local ordinances.This job posting will remain open until 2024-10-11 11:00 PM (UTC) and
will be extended if necessary.The base pay for this position generally is between $20.00 and $25.25.
The actual compensation offered will carefully consider a wide range of
factors, including your skills, qualifications, experience, and
location. We comply with local wage minimums and also, certain positions are
eligible for additional forms of other incentive-based compensation such as
bonGet to Know Us Charter Communications is known in the Uni ed States by our
Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice,
Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join
us, you're joining a strong community of more than 100,000 individuals
working together to serve nearly 32 million customers in 41 states and keep
them connected to what matters most. Watch this video to learn more.Who You Are Matters Here We're committed to growing a workforce that
reflects our communities, and providing equal opportunities for employment
and advancement. Learn about our inclusive culture.EOE, including disability/vets
