RAD Hostel is looking for a Manager to live onsite (FREE) and lead our team of 4-10 employees and volunteers, manage the day to day operations, and work closely with the owner in strategic planning for our mid-sized hostel.
Start Date: March 2025
Reports to: Owner
Compensation Package:
Annual pay DOE - $41,600+
Free on-site housing
4 weeks PTO
Paid holidays
Performance based incentives/bonuses after 6 months-
$500 each month our revenue goal is achieved
7% commission above revenue goal
Requirements:
Previous hostel, hotel, or other hospitality industry management experience
Relevant college degree or significant experience
Knowledge of Property Management Systems and Channel Managers- Cloudbeds experience a plus
Experience working with the major OTA’s
History of successful leadership roles
Budgeting and strategic planning experience
Must be able to delegate effectively
Valid Driver License
Alignment with our values
Must have excellent skills in the following areas:
Critical thinking
Strategic planning
Self/time management even in highly distractible environment
Organization/Procedures/Process Development
Problem solving
Conflict resolution
Communication - verbal and written
Personality Traits:
Personable and Friendly
Assertive
Driven
Passion for travel, other cultures, adventure
Fun, adventurous
Job Description:
Operations Management
Build and manage a strong, collaborative team focused on the hostel’s mission, ensuring tasks are completed through delegation and teamwork.
Evaluate current processes; develop, implement, and regularly assess strategies for ongoing improvement.
Oversee all aspects of front desk operations, ensuring tasks are effectively delegated and completed:
PMS - Cloudbeds
OTA management
Guest relations
Ongoing, effective management and pricing of room/bed/activity inventory
Rate comparison with competitive set and year-over-year analysis
Lead and oversee marketing and advertising efforts:
Assess current marketing strategies and develop plans for improvement.
Manage social media accounts, including creating a content calendar.
Create and implement advertising campaigns.
Supervise inventory and ordering to ensure smooth operations:
Front desk supplies
Room supplies and guest amenities
Housekeeping needs
Food supplies
Oversee maintenance and facility management:
Ensure the property is well-maintained and in proper working order.
Respond to guest and staff feedback regarding broken or malfunctioning items.
Conduct routine site inspections to identify, resolve, and prevent potential problems.
Continually Cultivate the hostel atmosphere and activities in alignment with our mission and culture:
Organize and oversee guest activities, ensuring they are well-executed.
Record details for each event (duties, expenses, challenges, successes, and areas for improvement) to allow for easy replication and refinement.
Staff Management/Leadership:
Participate in recruitment and hiring process and decisions
Onboard and train new hires
Set clear expectations linked to hostel mission and goals
Assign and oversee task completion (housekeeping, maintenance, guest activities, front desk, social media)
Ensure staff are following all procedures and exemplifying company values and standards
Assess staff performance to make sure the right people are in the right jobs
Provide necessary one-on-one and team coaching, training, and development so that staff has the knowledge, skills, and resources to be successful
Weekly scheduling
Public Relations and Industry Relations
Maintain guest contact lists
Participate in local business associations
Organize local community outreach and volunteer activities for staff and guests
Participate in hostel industry events and conferences
Build partnerships with local small businesses
Business Development and Strategy:
Follow trends in the hostel industry
Ensure that the hostel identifies and meets the changing needs of guests
Create and implement a written plan for growth and expansion to capture more market share and new markets
IT
Maintain website
Maintain staff computer
Administrate public and private wifi networks
About Our Hostel:
Our Mission -
Curing loneliness one guest at a time - by creating a welcoming, social, and adventurous community where travelers connect, make memories, and experience the best of Colorado Springs and the Pikes Peak region.
We ensure every guest leaves with RAD memories of Colorado Springs by creating a safe, inclusive, and lively community that encourages real connections. We bring people together—through social events, shared experiences, and local adventures—so that no one feels like a stranger. We can’t cure loneliness everywhere, but while you’re here, you belong. No traveler should feel alone
Our Values -
The intrinsic value & uniqueness of ALL people – Every person is worthy of respect, inclusion, and belonging, no matter their background, identity, or journey.
Hospitality – We create a warm, welcoming environment where every guest feels at home, valued, and part of our community.
Sustainability – We are committed to responsible travel by minimizing our environmental impact and encouraging eco-friendly practices.
Community Service – We believe in giving back, supporting our local community, and making a positive impact beyond our hostel walls.
Adventure – Life is best experienced through exploration, curiosity, and embracing the unknown—so we inspire guests to seek new experiences and step outside their comfort zones.
