Client Services & Solutions - Specialist I
Colorado, USA Kansas, USA Missouri, USA New Mexico, USA
Texas, USA Utah, USA
Req #4674
Friday, July 26, 2024It starts with our culture
Common sense has never been common.
If it were, the world would be a different place. Things would run smoothly
and on time. People would do what they say and say what they do. Everything
would be fair, without all the small talk. And banks would only sell you
what you need. When a banker looked at a client, they wouldn't just see a
number, they'd see a dad or a mom or a graduate or a business owner. Our
associates understand the complexities of people's lives and offer simple
solut
That's the basics of Relationships. Fairness. Simplicity. When you choose
our Company, you have an opportunity to make an impact beyond the walls of
our buildings.
We have a long-standing commitment to Equity, Diversity, and Inclusion.
Through our banking relationships, investing, grants, and
volunteerism, NBH Bank promotes the growth, revitalization, and
sustainability of the communities we serve. We believe that these are
important elements in building and sustaining a successful organization and a
positive, results-driven culture. We strive for all our associates to feel
welcome and empowered at work.
This position is supporting the bank's call center. Call centers create
valuable interactions that build trust and loyalty. As a result, this Client
Services and Solutions Specialist will play a pivotal role in nurturing strong
relationships, providing exceptional client experiences and preventing fraud
for our Bank of Jackson Hole, Bank Midwest, Community Banks of Colorado,
and Hillcrest Bank clients. With the highest degree of courtesy,
compassion, and professionalism, you will assist with client questions,
complaints, and banking inquiries. You will use effective communication,
probing questions, and critical thinking to ascertain various needs while
identifying any areas of fraud.
As a Client Services & Solutions Specialist, you will perform within a
well-defined structure where repeatable results are expected. The work is
precise with a need for attention to detail. While maintaining client
interaction which may occur across multiple channels, you will navigate
various systems and programs. As a critical line of defense in fraud
prevention, careful adherence to established procedures and processes are
essen
Client Services Specialists are expected to provide both internal and external
Online Banking and Bill Payment support, offer resolution for client
concerns and offer relevant solutions for their personal banking financial
needs.
All associates are expected to build a rapport with clients and team
members, treating them with respect and consideration regardless of their
status or position. Maintaining current knowledge and consistent compliance
with regulations and bank policies and procedures related to the position is
essential, including but not limited to Bank Secrecy Act (BSA) and
Office of Foreign Assets Control (OFAC) requirements.
Minimum Requirements: To be considered for this position, you must possess
the following qualifications.
High School Education or equivalent.
Minimum of 1 year of relevant job experience.
Basic knowledge of call center protocol and client servicing experience.
Basic level of work experience, knowledge and training in call center
environment.
Desired Qualifications: To be considered an ideal candidate, you should
possess some of the following qualifications:
Associate's degree.
Experience with bank call center/client servicing.
2+ years of relevant job experience.
Bilingual in Spanish and English
Fraud detection experience strongly desired
Skills and Abilities:Below is a general list of desired skills and
abilities; this is not an exhaustive list.
Strong interpersonal skills and the ability to build peer and/or team
cohesiveness
Ability to think lo ically, to analyze situations and provide appropriate
solutions, which may include personal banking products.
Strong oral and written communication skills with the ability to clearly and
concisely articulate resolution to a variety of issues.
Provide awareness on digital banking tools and general instruction to enhance
the client user experience.
Ability to manage difficult and stressful situations in a fast-paced
environment.
Ability to prioritize competing demands and effectively manage multiple tasks
Responsiveness and flexibility; ability to adapt to changes
Proficient in Microsoft Excel, Word, and vendor web solutions
Work Environment:
We are a culture that believes that people are our greatest asset and are at
the heart of everything we do. We take pride in bringing clarity and
simplicity to our associates (employees) and clients. Our decisions are
made efficiently, fairly, and locally. Our success is directly tied to the
communities we serve. It is equally important for us to look through the lens
of our applicants and associates to identify their individual needs. As
such, we want to share the following:
Call center setting where work schedules may vary and will include weekends.
Schedules will be within the hours of 8am-7pm M-F and every other Saturday
9am-2pm.
Must be able to work at a rapid pace for long periods (typically no longer
than For full info follow application link.Equal Opportunity Employer/Protected Veterans/Individuals with
DisabilitiesThe contractor will not discharge or in any other manner
discriminate against employees or applicants because they have inquired
about, discussed, or disclosed their own pay or the pay of another
employee or applicant. However, employees who have access to the
