Customer Solutions Representative

Customer Solutions Representative

01 Oct 2024
Colorado, Denver, 80221 Denver USA

Customer Solutions Representative

Customer Solutions RepresentativeBCforward is currently seeking a highly motivated Customer Solutions

Representative in REMOTEPosition Title: Customer Solutions RepresentativeLocation: Colorado (REMOTE)Anticipated Start Date: 10/01/2024Please note this is the target date and is subject to change. BCforward will

send official notice ahead of a confirmed start date.Expected Duration: 24+ Plus Months (Contract)Job Type: (>=30 HOURS WEEKLY], [CONTRACT], [ON-SITE]Pay Range: $16.00 - $17.46Please note that actual compensation may vary within this range due to factors

such as location, experience, and job responsibilities, and does not

encompass additional non-standard compensation (e.g., benefits, paid

time off, per diem, etc.).Job Description:Applies extensive knowledge the job skills, company policies and procedures

to complete complex, specialized assignments/tasks in creative and

effective ways.

Comprehensive understanding of the general/technical aspects of the job.

Works on assignments that are complex in nature and require considerable

judgment, initiative, and technical/specialized knowledge to resolve

problems and/or develop recommended solutions. Work is completed with

minimal supervision and assignments may be completed without established

proced

May determine methods and procedures for new assignments. Typically provides

guidance to other non- exempt employees.

Responsibilities:

Responsible for validating customer entitlement, log case for the purpose of

routing or dispatching an end-user to the proper resources.

Monitor the service event through completion for compliance.

Manage the service requests of customers through different access channels.

Reviews customer feedback related to customer entitlement & case management

and analysis of statistics related to customer access (phone) & case

management. Provide resolution and feedback based on analysis.

Participates/leads in projects for process or quality improvements.

Works with escalated customers and recommends actions in post incident

reviews.Manages multiple tasks or cases simultaneously with minimal

supervision May act as a mentor or trainer in the team.

Education and Experience Required:

High school education or equivalent. Typically requires 3- 5 years general

experience, or equivalent combination of experience and college level

education.

Knowledge and Skills:

Superior communication skills both written and verbal Experience in

customer-facing roles either remote or face to face Understands internal

processes and tools Computer proficiency Problem solving skills Accuracy in

data entry Excellent fluency in language to be supported.

Experience in a phone based remote role Familiarity with computer technology

Time management skills Oversee compliance with operating procedures and

standards Experience in call routing and processes as well as case logging

systems and obligation systems Strong understanding of internal processes,

tools and usage of such tools in managing daily tasksAbility to mentor and

train new agents

Benefits:

BCforward offers all eligible employees a comprehensive benefits package

including, but not limited to major medical, HSA, dental, vision,

employer-provided group life, voluntary life insurance, short-term

disability, long-term disability, and 401k.About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional

service, and workforce management expert, to fuel the development and

execution of core business and technology strategies, BCforward is a

Black-owned firm providing unique solutions supporting value capture and

digital product delivery needs for organizations around the world.

Headquartered in Indianapolis, IN with an Offshore Development Center in

Hyderabad, India, BCforward's 6,000 consultants support more than 225

clients globally.

BCforward champions the power of human potential to help companies

transfo m, accelerate, and scale. Guided by our core values of

People-Centric, Optimism , Excellence, Diversity, and

Accountability, our professionals have helped our clients achieve their

strategic goals for more than 25 years. Our strong culture and clear values

have enabled BCforward to become a market leader and best in class place to

wor

BCforward is an equal opportunity employer. All qualified applicants will

receive consideration for employment without regard to race, color,

religion, sex, sexual orientation, gender identity, national origin,

or protected veteran status and will not be discriminated against based on

disa

To learn more about how BCforward collects and uses personal information as

part of the recruiting process, view our Privacy Notice and CCPA Addendum.

As part of the recruitment process, we may ask for you to disclose and

provide us with various categories of personal information, including

identifiers, professional information, commercial information, education

information, and other related information. BCforward will only use this

information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for

Job Details

  • ID
    JC52617484
  • State
  • City
  • Full-time
  • Salary
    N/A
  • Hiring Company
    Bucher & Christian Consulting, Inc. Dba BCforward
  • Date
    2024-10-01
  • Deadline
    2024-11-29
  • Category

Jocancy Online Job Portal by jobSearchi.