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Biosense Webster, a member of the Johnson & Johnson Family of Companies, is hiring a Manager, Regional Technical Field Service Team West, in either: Irvine, CA; Los Angeles, CA; San Diego, CA; Seattle, WA; Denver, CO; Dallas, TX; Houston, TX, Austin, TX, Minneapolis, MN or Chicago, IL. Atrial fibrillation (AFIB) is a quivering or irregular heartbeat (arrhythmia) that can lead to blood clots, stroke, heart failure and other heart-related complications. 20 million people around the world suffer from AFIB each year. Biosense Webster, Inc. is the global leader in the science of diagnosing and treating heart rhythm disorders. The company established its leadership in electrophysiology with the development of the first real-time, 3D cardiac mapping and navigation technology, as well as the first electrophysiology catheter. The introduction of the company’s CARTO® 3 System in 2009 revolutionized 3D mapping technology by increasing the accuracy, speed, and efficiency of the cardiac ablation procedure. The Manager, Regional Technical Field Service Team, is responsible for the supervision of all service activities related to the field service engineer group within an assigned region with secondary support responsibilities to all other regions Responsibilities: Manage the day-to-day operation and administration of the Field Service team: o Interviewing o Hiring and training employees o Planning o Assigning & directing work o Appraising performance, rewarding and disciplining employees o Addressing complaints o Resolving problems Support all Field Service Engineers to allow successful daily operation of all service applications. Represent Biosense Webster and our products in the electrophysiology industry Develop expansion territory in service market in designated territory Provide critical feedback to allow career growth for Field Service Engineers Manage all cost associated with day-to-day operations in the assigned region Work with Sales and Clinical to support difficult sales opportunities in providing Technical Service support as needed. Provide technical education to all regional field staff Provide weekly and monthly reporting that allows for better resource management Support various project assignments through implementation Act as service liaison when working with various departments and organizations within J&J Manage existing clients effectively to include acting as a technical resource for clinical staff, working with the physician’s one-on-one in procedures, and troubleshooting customer relationships. Responsible for communicating business related issues or opportunities to next management level Responsible for ensuring subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures Performs other duties assigned as needed Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.QualificationsRequired: Bachelor’s Degree 6 years’ experience in technical field service, medical device leadership in electrophysiology or related experience 2 years supervisory experience in a technical field Experience in testing, repairing and maintaining capital equipment Able to interface with customers in a very positive, professional manner Must be computer literate in Microsoft Word, Excel and PowerPoint and be able to utilize computer-based tools for reports, email and for general communication The ability to effectively handle multiple and conflicting high-level business problems simultaneously under time constraints Proven ability to effectively communicate across a distributed workforce and with customers Excellent communication skills, both written and oral, including the ability to deal with customer issues of critical importance, in a sensitive but effective manner Current valid driver’s license and good driving record over last three years Ability to travel on short notice Ability to work weekends and “off hours” as needed to support customer needs Depending on location, this position may be field based or based in a Regional Office Travel varies by geography, but may require up to 60% both domestic and international Preferred: Advanced degree Experience in medical device or other highly regulated industry Primary LocationUnited States-California-Irvine-Other LocationsNorth America-United States-Illinois-Chicago, North America-United States-Colorado-Denver, North America-United States-California-San Diego, North America-United States-California-Los Angeles, North America-United States-Minnesota-Minneapolis, North America-United States-Texas-Houston, North America-United States-Texas-Dallas, North America-United States-Texas-Austin, North America-United States-Washington-SeattleOrganizationBiosense Webster Inc. (6010)Job FunctionSalesRequisition ID1245200317
