Job Title: Service TechnicianJob DescriptionWe are a privately held Italian company that designs, manufactures, and services Commercial Ovens, Kitchen Equipment, and Cooking Systems. Our Denver, NC location is a new facility dedicated to service operations. A new building for production will be operational by the end of the year or Q1 of next year, bringing all fridge assembly in-house. Currently, all components are shipped from Italy.Responsibilities
Troubleshoot all electrical issues for ovens over the phone.
Assist customers by walking them through troubleshooting processes using available ovens outside the call center.
Dispatch service technicians to customer sites if issues cannot be resolved over the phone.
Respond to telephone calls, email, and web requests for technical support.
Handle hotline support, dispatch breakdown service, and installations.
Follow up on dispatched services to ensure timely completion and perform after-hours hotline support.
Assist the service team with managing and developing Service Agents throughout all regions.
Plan and achieve service team goals and objectives.
Provide communication back to Service Agents on performance to ensure appropriate actions in meeting customer needs.
Address complaints and resolve problems in a timely manner, ensuring professional customer service.
Ensure inventory is operational and available for sale or training.
Authorize warranty service and approve service agent warranty invoice approvals.
Stay current on industry performance standards, best practices, trends, and service levels.
Essential Skills
1-2 years of relevant experience.
Experience in 3-phase power and electronics technology troubleshooting.
Experience with gas systems is a plus.
Proficiency in electrical troubleshooting, blueprint reading, wiring, and field service.
Knowledge of AC/DC motors, 3-phase systems, and schematics.
Skills in electrical repair, test equipment usage, troubleshooting, repair, and preventive maintenance.
Mechanical and electronics skills.
Ability to use hand tools.
Additional Skills & Qualifications
Ability to lift 20-50 pounds.
Sense of urgency.
Accountability and ownership.
Why Work Here?We offer a competitive benefits package that includes 20 days of paid time off per year, 12 paid holidays, and comprehensive medical, dental, vision, STD, AD&D, FSA, and life insurance. Our company values growth and aims to promote team leads and managers into higher technical roles. Join us for an opportunity to grow within a supportive and dynamic environment.Work EnvironmentThe work environment is an indoor, climate-controlled facility. Our brand-new building offers a comfortable and modern workspace. The shift is Monday to Friday, 8:00 AM to 5:00 PM.Job Type & LocationThis is a Contract to Hire position based out of Denver, North Carolina.About Aerotek:We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
