Job DescriptionLooking for an IT Support Engineer that’s dynamic, adaptable, and has a genuine desire, and passion about improving employee productivity and asset security. The candidate must have a proven record, knowledge of multiple technologies, and agility at learning new products and features. They must be able to use their written, verbal, problem solving, technical and soft skills to produce and deliver results.The Hardware Services Team is a fast paced, service-oriented team that offers you the opportunity to enhance corporate processes, policies, and productivity by providing focused results for Oracle employees. We are a very dynamic organization that is innovating to provide Oracle employees with the latest hardware and peripherals technology. Team members are expected provide process improvement solutions and seek out continuously learning opportunities.The ideal candidate should possess the following skills:
Strong knowledge and interest in technology, agility at learning new products, software and features and tools.
Be passionate about improving employee productivity and hardware & data security.
Ability to communicate effectively with management, peers, and customers, via email, phone, video conferencing and in face-to-face situations (written and verbal)
Demonstrate ability to self-motivate, collaborate with others, be detailed oriented, meet deadlines and be flexible within a fast-paced and changing environment.
ResponsibilitiesEssential Duties and Responsibilities:
Analyzing issues or problems, develop creative solutions, and assess risks.
Develop strategies for resolving identified issues and how to prevent future occurrences.
Problem Management - Analyze, detect, report, and solve. Prevent repetitive issue patterns or problems using known solutions and creative thinking. Assess risks and benefits of any proposed root cause solutions.
Serve as liaison between Oracle employees and laptop suppliers to address and resolve issues at a macro and micro level.
Ability to resolve employee issues via email, phone, video conferencing and in face-to-face situations (written and verbal).
Providing direction in the use of resources and applications to Oracle employees, referring them to knowledge-based articles and online resources for more in-depth answers regarding the end-to-end hardware lifecycle
Promoting and living up to our OCI Organizational Culture and Values:
Put Customers First – When faced with a choice between what is easy for us and what is good for customers, customers win every time.
Act Now, iterate – We move quickly but deliberately, and we iterate toward better solution.
Nail the Basics – We recognize that the path to advanced solutions always runs through the basics.
Expect and Embrace Change – We embrace change as an opportunity for growth and greater success.
Take Risks, Remain Calm – We recognize that learning from our failures is part of our path to success.
Don’t Be a Jerk – We treat each other with dignity. We seek understanding by listening before we speak.
Own Without Ego – We take responsibility for the state of our team, our products, and ourselves. We never say, “That’s not my job.”
Earn Trust, Give Trust – We build trust by communicating openly and transparently. We give trust easily, and we recognize that trusting each other is essential to our success.
Take Pride in Your Work – We identify work that needs to be done to achieve our team goals. We take responsibility for either changing our work or changing ourselves when we don’t find pride in our work.
Education:
BS, BA, or equivalent experience
Three or more years of related experience, training, or equivalent combination of education and experience
Preferred Skills:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are generally representative of the knowledge, skill, and/or ability required and are subject to change as the scope of the Hardware Team evolves. Additional desired qualifications include:
0-2+ years of IT related work experience preferred in a corporate environment.
Project Management / Support methodologies experience (i.e., PMP, ITIL, DevOps).
IT related certifications.
Knowledge of Apple laptops and mobile devices, Windows laptops, and Android devices.
Knowledge of Microsoft Office Suite, Confluence, Jira, and Slack.
Ability to present to and address audiences.
Disclaimer:Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.Range and benefit information provided in this posting are specific to the stated locations onlyUS: Hiring Range: from $21.92 to $42.93 per hour; from $45,600 to $89,300 per annum. May be eligible for equity.Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
About UsAn Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.Oracle is an Equal Employment Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Which includes being a United States Affirmative Action Employer
