The Lead Hospitality Associate is responsible for maintaining a high quality of services offered to clients by managing all service lines and ensuring adherence to established standards and procedures. This role involves training, motivating, and supervising a team of 2-3 staff members to deliver the Forrest Solutions high-end Workplace experience. The ideal candidate will possess strong leadership abilities, exceptional multitasking skills, and a hands-on approach to managing daily operations in a fast-paced environment.
Essential Job Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Daily Operations Management:
Manage and confirm several large meeting rooms, ensuring all daily activities are executed according to Forrest Solutions SOPs. Oversee the day-to-day operational requirements with onsite staff, ensuring 100% client satisfaction.
Client Interaction and Support:
Meet with clients to confirm logistics, conduct walk-throughs of the space, capture data, and report customer interactions. Coordinate catering and meeting requirements on the ground with Executive Assistants and the Centralized Space Management Team.
Staff Management and Development:
Ensure the site is fully staffed with qualified, motivated, and trained personnel. Manage Forrest Solutions staff development, including skill training, cross-training, and performance management. Maintain timesheets, vacation scheduling, and coverage schedules for the entire onsite operation.
Reporting and Documentation:
Record daily credit card transactions and submitting completed catering requests with corresponding transaction receipt.
Special Projects and Client Requests:
Assist the client with special requests and projects. Prepare work schedules for employees at least two weeks in advance, and ensure that all client policies and processes are followed.
Training and Development:
Participate in weekly events meetings, provide information to staff about upcoming events, and manage training programs, including the number of training hours, classes, and certifications.
Position Requirements/Experience/Education:
2-3 years of experience working in a service industry such as Hotel and Restaurant, Hospitality, and/or Event Planning preferred.
High school diploma or equivalent; college degree preferred.
Prior supervisory and corporate office experience.
Ability to recruit, train, and motivate high-quality personnel.
Ability to stand for prolonged periods.
Works well in a fast-paced environment.
Good listening skills and professional demeanor.
Must be able to navigate clients of every professional level.
Maintain an elevated level of professional appearance and demeanor.
Competencies:
Client-first mentality.
Demonstrates accuracy and attention to detail.
Detail-oriented with the ability to multitask in a fast-paced, high-energy environment where priorities are constantly changing.
Solid decision-making skills within the scope of the position.
Ability to meet deadlines and work under pressure.
Excellent verbal and written communication skills.
Actively listens and identifies both spoken and unspoken needs.
Ability to use technology effectively.
Strong prioritizing, flexibility, and adaptability skills.
Required Skills:
Ability to lift 50+ pounds.
Backup Reception.
Basic Microsoft Office skills.
Catering Experience.
Corporate Polish.
Strong Data Entry skills.
Strong Microsoft Excel and Outlook Calendar skills.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
