Front Office Coordinator
Overview
The Front Office Coordinator will be under the direct supervision of the owner. The front office coordinator functions to aid the team in coordinating patients for dental services. This position has the potential to be full time based on the front office coordinator’s performance and experience.
Front Office Coordinator Duties
Greets, responds quickly and effectively to needs of patients and guests
Collects all necessary fees and deductibles at check in
Provides follow up confirmation of appointments for patients who failed to do so
electronically
Maintains the flow and paperless environment within the dental office
Answers phone calls and responds to emails
Resolve patient issues in accordance with company policies
Manage patient scheduling and direct patient flow
Understand treatment plans
Setup third party finance options for patients
Coordinate with insurance companies to ensure claim completion
Comply with budget for supplies order
Knowledgeable about current marketing and promotion initiatives
Compliant with company policies and procedures
Ensure records are stored securely and in compliance with privacy regulations
Maintain professional appearance and functionality of office
Create and contribute to a supportive team environment
Patient Scheduling & Charting
Schedules appointments using the dental appointment software Open Dental.
Responsible for daily completion of insurance verification
Provides patient eligibility screening utilizing eligibility software.
Processes patient referrals as neeeded
Infection Control and Sterilization
Performs infection control and instrument sterilization according to dental policies and procedures.
Performs weekly biologic monitoring.
Supply Inventory Control and Equipment Maintenance
Performs inventory and requisition of supplies as assigned ensuring minimal supply levels are maintained.
Performs regular preventative equipment maintenance as required.
General Duties
Completes assignments as assigned.
Participates in staff meetings and trainings.
Participates in keeping common areas of dental office clean.
Performs other duties as assigned.
Leadership Skills
Understands the organizational mission.
Understands ethics and public good; is concerned with public trust.
Demonstrates respect for the opinions, beliefs of others, and displays cultural
sensitivity.
Demonstrates a sense of responsibility for the success of the group.
Collaborates with others to improve quality and address needs.
Ability to adapt to change.
Interpersonal Abilities/Personal Characteristics
Uses sound judgment.
Self-motivated.
Organizes and maintains work environment to allow for maximum productivity.
Reports on time for scheduled shifts and stays until the end of the scheduled
shift.
Communication
Communicates clearly and effectively, both orally and in writing.
Written and verbal English competency.
Able to read and follow directions.
Minimum Requirements
High school diploma or G.E.D. equivalent
Must be fluent in dental terminology
Current CPR certification
Intermediate proficiency skills in the use of Microsoft Windows, Outlook and
Word
Valid driver's license
Ability to work independently and in a team setting
Positive, upbeat personality with a can-do spirit
Must work scheduled hours as assigned
Must past criminal background check and drug test screening upon offer of employment
Preferred Skills
Previous dental receptionist experience
Experience with Open Dental electronic dental records
Experience with Dexis imaging software
The following information is required to be considered for any team member position
for Love Your Smile Dentistry, PLLC:
1. FullFirstandLastName
2. TelephoneNumber
3. EmailAddress
4. DesiredHourlyRateofPay 5. DesiredStartDate
6. Resume
Applicants with missing requested information will not be considered.
Pay is based on experience and skills.
