Installation Manager (Residential Window and Door Company)

Installation Manager (Residential Window and Door Company)

05 Nov 2024
Colorado, Denver, 80221 Denver USA

Installation Manager (Residential Window and Door Company)

The Installation Manager reports to the Branch Manager based in this location and is responsible for overseeing and managing the installation of replacement windows, siding and doors in their assigned market area. The Installation Manager will ensure that both the work completed, and the customer's satisfaction meets or exceeds company standards. The installation manager will be able to perform measurement and service on windows and doors and be able to train these skills with office field technicians.

Core Role Responsibilities

Recruits, selects, trains, and manages installers, measure, service, and warehouse technicians

Oversees job sites to ensure quality installations are being completed

Attends re-measurement and service appointments as needed

Performs small services while on site as necessary

Works with scheduling coordinators to ensure appropriate crew assignments

Serves as customer service liaison when install-related problems arise

Manages run rates and guild quality scores

Performs regular unplanned job inspections

Ensures inventory of installation materials

Performs other duties as assigned

Basic Qualifications

High school Diploma or GED required

5+ years of direct management experience in related industry

5+ years of issue resolution experience in the home improvement field

Valid driver’s license and driving record that meets company’s insurance standards

Must be able to Measure and Service Windows and Doors

Preferred Qualifications

College degree or other secondary education preferred

High proficiency-level in Microsoft Office Suite

Expertise in CRMs; Salesforce experience a plus

Customer-centric mindset

Demonstrated success in deadline-driven and high-pressure environment

Years of demonstrated field installation experience in the replacement window and door industry

Able to manage sub-contractor network within the office

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.

Please submit your resume and or please provide your experience in residential window and door installation and I will respond to all qualified candidates.

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