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OverviewCommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.The Network Engineer job family has responsibility for infrastructure/technical planning, implementation and support activities for network environments owned by the CommonSpirit Health ITD Technical Infrastructure team.The creation and maintenance of overall network plans, encompassing the communication of data, voice, text and image, in the support of an organization's business strategy. This includes the planning of all aspects of infrastructure necessary to ensure provision of network services to meet specified requirements.The operation and control of the IT infrastructure that is required to deliver and support the information systems needs of a business. Responsibilities include resolving software and hardware related problems, preparation for new or changed services, administering technology layers, monitoring of performance of systems, performing capacity planning and conducting version management.Network Engineers work closely with architects, infrastructure support, database administrators and application support teams to ensure seamless and quality IT support for CommonSpirit Health customers and alignment with CommonSpirit Health’s IT standards, controls and governance. Provides exceptional customer service to CommonSpirit Health end users, Business Stakeholders and other members of CommonSpirit Health IT.The Principal Network Engineer is considered a subject matter expert in the enterprise and multiple technology areas, platforms and functions. They are responsible for maintaining a deep awareness and understanding of emerging trends and technologies in IT and Healthcare. Assignments span the enterprise as the principal network engineer will be responsible for standards and technical roadmap development.Responsibilities
Implements engineering based solutions that conform and align to the guideposts/direction provided by the Enterprise Architecture team.
Participates in discussions relating to strategic planning, technical roadmap development, standards and architecture.
Provides feedback to the engineering manager on improving the availability, security, compliance, interoperability, performance, and cost of the WAN infrastructure.
Collaborates with other Infrastructure teams to develop or clarify deliverables that would be delegated to network engineering.
Help align support efforts between Network Engineering and other CommonSpirit Health teams, and provide escalation and resolution functions when necessary.
Leads and participates in proof-of-concept activities for technology assessments, communicates findings, and proposes implementation and adoption timelines.
Serves as subject matter expert for various network engineering disciplines and will be an escalation point for complex requests and issues.
Provide technical ownership for assignments as required by the Engineering Manager and work effectively with all levels of leadership.
Enforces adherence to IT standards in design processes and audits the production network for exceptions to these standards.
Provide oversight and facilitation of the CommonSpirit Health IT change management process as it applies to the Network Engineering team.
Mentors colleagues on the network engineering team and possesses a demeanor that is open and approachable.
Must be a quick learner, an innovator, adaptable to change, results-oriented, and committed to hitting milestones on an aggressive multi-year roadmap.
Must be able to articulate technical concepts clearly and concisely to leadership.
Must have strong time management and multi-tasking skills.
Develops policies, standards and guidelines for scripting/coding construction.
Oversees efforts with key vendors to understand future application product plans in conjunction with IT leadership.
In conjunction with the Director and/or Manager, coaches the team on personal development and develops training strategies and schedules.
Initiates methods and approaches to meet defined business objectives. Resolves subtle complexities that often have significant implications for a program's overall success.
Identify automation opportunities and implement scripted solutions.
Lead efforts to identify technical innovation and process improvement opportunities.
Provide feedback to operations regarding the design, implementation, and maintenance of monitoring and alerting processes relevant to Technology Infrastructure platforms.
Provide exceptional customer service to CommonSpirit Health end users, Business Stakeholders and other members of CommonSpirit Health IT.
Schedule and manage all performance tuning and troubleshooting efforts.
Utilize standard tools and methodology to develop system and support performance metrics.
Demonstrate comprehensive knowledge & expertise with CommonSpirit Health business processes and routines.
Perform crisis management during high-severity operational incidents.
Perform meeting facilitation for staff, operational support and project meetings. Act as the primary lead.
Be available for potential onsite travel (20%) to assess facility readiness, assist with project pre-work tasks, perform network implementation work and oversee work being done by 3rd party implementation teams.
May require on-call coverage responsibilities.
Remote eligible.
The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.Qualifications
BA or BS in Computer Science, Technology, or Business discipline or equivalent experience is required.
Minimum of 10 years of professional IT experience in an IT technical or infrastructure field is required, with healthcare industry experience strongly desired.
7 years of experience in large complex project oversight.
Established understanding of Infrastructure and relative technologies.
Established understanding of network connectivity and protocols.
10+ years of experience with Cisco Route Switch and Wireless infrastructure.
Experience with datacenter and MDF/IDF closet construction design (cabling, racks, power, cooling).
Experience or understanding of Cisco Nexus platform.
7 years of experience with vendor management.
Proven abilities in problem management, process analysis and root cause analysis is required.
Experience with Cisco wireless, and strong understanding of wireless design and coverage.
7 years of experience with WAN System Design and Integration.
Demonstrates the ability to provide in-depth evaluation of engineering/design and implementation services for new products, technologies and solutions to address corporate business requirements.
CCIE or CCNP Certification Preferred
Capacity to leverage strong analytical and complex problem-solving skills to recommend solutions.
Ability to understand technology projects and concepts as they relate to high-level business objectives, and ability to present those concepts to both IT and non-IT leadership in a concise and easily-understandable manner.
Ability to handle multiple tasks, set priorities, schedule and meet deadlines in a fast paced work environment is required.
Significant desire to lead and experience leading projects or others required.
Healthcare industry experience is a plus.
Pay Range$51.66 - $74.91 /hourWe are an equal opportunity/affirmative action employer.
