It's a great time to join our company!JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARDJob Type:
Full timeExempt/Non Exempt:
HourlyJob Description:A DAY IN THE LIFE of a Branch Customer Service Representative
Our company is seeking prospective Branch Customer Service
Representatives who can promote our products and services, promote customer
satisfaction, and participate in office events to help generate revenue by
improving member awareness of products. As the face of our branch, you will
greet our customers and provide peace of mind by servicing their needs.
Provide sales and support services to members including greeting,
servicing, and selling membership, travel products (car, hotel,
basic tour packages, etc.) and (some) banking products.
Generate leads, update members on travel and insurance specials, and
provide travel information
Respond to customer inquiries and refer to senior staff or agent when
appropriate
Provide cashiering services to members which includes taking and processing
payments for insurance policies (installment, lapse or reinstatement),
travel and sale of tickets, and travel money products, processing
remittance/depository transfers and balancing cash drawer
Receive and resolve member/customer complaints and seek assistance from
management in complaint resolution when appropriate
Provide administrative support to the travel and/or insurance sales staff
during peak periods
Conduct outbound promotional calls for insurance and/or travel products
Other duties as assigned
HOW WE REWARD OUR EMPLOYEESOur Branch Customer Service Representatives earn a competitive
hourly wage of $18.00 with additional incentives and an annual bonus
potential based on performance.ACG offers excellent and comprehensive benefits packages:
Medical, dental and vision benefits
401k Match
Paid parental leave and adoption assistance
Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
Paid volunteer day annually
Tuition assistance program, professional certification reimbursement
program and other professional development opportunities
AAA Membership
Discounts, perks, and rewards and much more
Why Choose a Career with our company?
Established brand that has been around for over 100 years. Our members know
and trust us!
Branch Offices house travel, membership, insurance sales and support
employees
You will be challenged to drive new business with competitive products and
help retain our company's 14+ million members.Excellent Opportunities to Build a Career Path:
The Branch Customer Service Representative can be the start of a long-term
career with our company. Your position could lead to a rewarding
career and opportunities to grow and pursue other ACG roles such as:
Other Branch positions - Field Insurance Sales Agent, Travel Agent or
Other Departments such as:
Call Centers (ERS, Sales and Service, etc.)
Automotive Services
Claims
Underwriting and more
WE ARE LOOKING FOR CANDIDATES WHORequired Qualifications:
Education:
High School Diploma or equivalentWork Experience:
Working in a customer focused environment
Providing customer focused service and timely solutions to problems
Microsoft Office applications
Taking personal responsibility in seeking solutions to problems
Multi-tasking and appropriately prioritizing tasks to ensure meeting office
customer service goalsSuccessful candidates will possess:
Passion and enthusiasm for working For full info follow application link.As an equal opportunity employer, our company is committed to providing equal
opportunity in all employment practices,
including but not limited to: selection, hiring, assignment,
re-assignment, promotion, transfer, compensation,
evaluation, benefits, training and development, discipline and
termination. The company prohibits discrimination,
haras ment, and retaliation in employment based on race, color,
religion, national origin, gender, sexual
