DescriptionGeneral Purpose
The Customer Consultant I responds to customer inquiries via telephone.Essential Duties/Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.Regular and reliable attendance is an essential function of this job.
Answers the phones for the bank location.
Assists customers with routine account-related requests such as: funds
transfers, stop payments, inquiries about checking and savings account
transactions, inquiries about funds availability, and check verification
requests by third parties.
Assists customers with general Online and Mobile Banking related requests such
as: help with enrolling, utilizing Bill Pay, accessing eStatements,
making deposits and utilizing the features.
Performs general maintenance of customer accounts such as address changes and
check orders.
Researches and resolves customer problems, acts as the customer liaison
between other bank departments when necessary.
Performs customer requested research, including printing statements and
check copies.
Performs other duties as assigned.
Employees are held accountable for all duties of this job.Job Qualifications
Knowledge, Skills, and Ability:
Skill in understanding customer needs and delivering unsurpassed customer
service.
Understanding and application of banking compliance regulations.
Ability to rely on instructions and pre-established guidelines to perform the
functions of the job.
Effectively manages one's time and resources to ensure that work is
completed efficiently.
Strong verbal and written communication skills.
Knowledge of and comfortable using internet software.
Maintains confidentiality.
Education or Formal Training:
High School Diploma or General Education Diploma (GED) equivalent required.
Experience:
Previous customer service experience is preferred.
Working ConditionsWorking Environment:
This job operates in a professional office environment. This role routinely
uses standard office equipment such as computers, phones, photocopiers,
filing cabinets and fax machines.
Physical Activities:
These are representative of those which must be met to successfully perform
the essential functions of this job.
While performing the duties of this job, the employee is regularly required
to talk or hear. This is largely a sedentary role. Specific vision abilities
required by this job include close vision, distance vision, color
vision, and ability to adjust focus. Employee may have to lift up to 25
poundsNote: This job description is not intended to be an exhaustive list of all
duties, responsibilities, or qualifications associated with the job.
Starting Rate of Pay is from $18.00 to $23.00 per hour, depending on
experience.
For an overview of our employee benefits please visit: the job application
linkEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against
employees or applicants because they have inquired about, discussed, or
disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other
employees or applicants as a part of their essential job functions cannot
disclose the pay of other employees or applicants to individuals who do not
otherwise have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR 60-1.35(c)Individuals must be able to perform these duties with or without reasonable
accommodations. Our company promotes a drug free workplace. Pre-employment
drug testing and background check are required. We are an Equa Opportunity
Employer. Females/Minority/Veterans/Disabled/Sexual
Orientation/Gender Identity/Religion/National Origin. Member FDIC
