Reporting to the Director of North America Digital Implementation Services, this individual will play a key role in helping our partners to leverage Visa products and services to improve their business. As part of the Client Services team, you serve as the voice of the customer into the design, development and successful deployment of projects. North America Digital Implementations works with issuers, acquirers, processors, FinTechs, merchants and vendors to provide consulting and project support focused on VAS Products such as Visa Digital Enablement SDK, Visa Transaction Controls and Visa Transaction Notification Services. The ideal person for this role will be comfortable defining a path forward when one is not yet defined, have the drive to make a difference, be a proven self-starter, be a successful team leader and have experience with project implementations.Essential Functions:Serve as a Project Manager for implementation services provided to Visa Clients. Manages the efforts of Visa technical and business resources (including other project managers where appropriate) required to implement new and add-on Visa products and services.Responsible for gathering and documenting project requirements while providing client consultative guidance on Visa regulations, fees, features and functionality.Manage multiple and concurrent implementation projects to assure that all product and sales goals are supported in a cost effective, timely manner, with a resulting high level of client satisfaction. Recognize unique client requirements or special project considerations and work with project resources to resolve issues and mitigate risk. This is essential in meeting the client’s expectations without over committing internal resources.Define scope, develop project plans and identify project team resource requirements.  Establish project milestones, dates, deliverables, contingencies and communication plans.Will consult/negotiate implementation plans, schedules and approaches with internal and external clients to ensure Visa Inc. and client goals are met.   Must be able to influence client decisions through a combination of negotiation and consultative input. Escalate projects that are in jeopardy and work with executive management within Visa and the client organization as appropriate to make decisions and bring appropriate resources to bear to resolve issues.Report customer project accomplishments and deliverables to senior management.Conduct an analysis of client portfolios, operational infrastructures and processes in conjunction with implementation projects.Recommend opportunities for continuous process improvement for implementation of Visa products/services, resulting in shorter cycle times, improved efficiency, reduced costs and increased customer satisfaction.Maintain current and comprehensive knowledge of technologies, products, services, methods and applications and implement new approaches and practices as required.Stay current with the payment industry and client trends as well as maintain a strong knowledge of Visa products and services.Continues to expand knowledge by taking on new types of projects to develop additional skills and increase flexibility in management of a variety of project types and complexities.This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
