Tier II Audio Visual Support TechnicianUp to $55/hour100% onsiteKelly Government Solutions is hiring for a tier II audio visual support technician on a government contract with our customer onsite in Golden, CO. This assignment should last approximately one year and could be extended. We are excited to offer a unique benefits package with this opportunity!Job Summary:A Tier II Audio Visual Support Technician is proficient at installing, operating, and maintaining audio-visual systems. This person will bring with them industry experience operating and troubleshooting user laptop systems (Windows and Mac), as well as iOS and Android devices. They will have comprehensive experience with reading technical documentation and disseminating information by creating documentation. This individual can stay calm when presented with clients who are under pressure and confidently support varying audio-visual requests and any computer issues that come along with it. Determination is required to ensure each problem or incident has been resolved. Successful candidates will be onsite to troubleshoot and interface directly with customers. This role communicates information of a technical nature in simple terms, assisting end users in successful operation of AV equipment in conference rooms. Experience will demonstrate capability to assist in diagnostics and management of audio, visual, teleconference systems, and web conferencing solutions.Key Responsibilities:
Respond to requests for Tier II AV Support using our customer’s ticket tracking system
Facilitate collaboration by supporting our customer’s end users in successfully using conference room technology
Assist end users with operating Windows and Mac systems in combination with installed AV systems
Diagnostic troubleshooting of AV equipment, desktop computers, cabling, USB peripherals, AV Control Processors, Audio-Digital Signal processors projectors, interactive whiteboards, large displays, teleconferencing and hybrid systems.
AV system checkups, replacing broken cables, & preemptive problem solving before problem escalation
Remove, Install, re-wire and modify AV system hardware and software components, as required, and as permitted by our customers
Assist with installing, modifying, commissioning, and / or de-installing AV systems
Ensure that rooms are kept neat and free of safety hazards; and manage “cable sprawl” to maintain cleanliness and safety of meeting rooms
Required:
Excellent customer service skills
Experience supporting clients with a diverse range of technical knowledge
Experience with Windows and Mac systems, iOS and Android mobile devices
Experience installing and / or servicing video teleconference equipment
Experience commissioning AV equipment
Comfortable understanding of electronics signal flow and audiovisual system complexities
Experience supporting MS Teams, Cisco WebEx, Zoom and/or other virtual meeting applications
Excellent multi-tasking skills and motivation; prioritize and perform concurrent tasks
Working hands on knowledge and experience with PC and Mac technologies
Certified Technology Specialist (CTS) certification preferred
Preferred:
Minimum three (3) years’ experience working with audiovisual systems; installation, service, maintenance of audiovisual systems; live event production, broadcast radio, or similar technology
Strong computer troubleshooting skills including Windows, Mac, Android and iOS platforms
Experience installing and maintaining audiovisual control systems
Manufacturer training certifications for audiovisual systems, audio DSPs, and related sub-system components (QSC-QSYS, Crestron, Commend or similar)
Demonstrated experience interpreting and/or creating CAD based system drawings
Current familiarity with commercial audiovisual, videoconferencing, and broadcast manufacturers
Experience servicing and maintaining public address and distributed audio systems
Functional understanding of IP and ISDN network connectivity
A/V cabling standards; HDMI, distribution/conversion equipment and structured cabling installation methodology (CAT6)
Familiarity with ServiceNow IT service management system
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Visit https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.What happens next:Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry – even if this position doesn’t work out, you’re still in our network. That means our team of expert recruiters will have access to your profile, making your opportunities limitless.#governmentAs part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.Why Kelly ® Government Solutions?Looking to connect with premier government agencies or the top 25 federal government contractors? Kelly Government Solutions partners with these organizations to create expert talent solutions that solve the world’s most critical challenges. We offer a variety of full-time, project (SOW), seasonal, and surge support opportunities in science, engineering, technology, professional, and administrative support roles. Our experts will connect you to the opportunity that fits your schedule and interests and handle the details of transferring and processing all levels of security clearances. It’s just another way we make the job search work for you.About KellyWork changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center.
Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
