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Summary This position is within the Bureau of Administration, Planning, Resources, and Innovation Division, Office of Planning and Customer Experience. The incumbent in this position creatively gathers and packages compelling customer feedback, research, and other data to develop insights to support leadership decision making. The incumbent also brings together the right people and supporting culture to develop strategies and plans for achieving measurable outcomes that improve customer experience. Responsibilities Creates design artifacts (journey maps, personas, service blueprints). Conducts research with customers through interviews, focus groups, and/or surveys. Present research findings, customer feedback, and CX strategy recommendations to management and stakeholders. Develops and facilitates workshops or other interactive sessions using inclusive methods and practices (interviews, co-design) to build buy-in and gather experience insights among customers/stakeholders. Coaches teams on customer experience and design concepts, support adoption of customer-focused and service design artifacts and practices. Requirements Conditions of Employment Qualifications Applicants must meet all the required qualification requirements described below by the closing date of this announcement. Applicants must have 1 year of specialized experience equivalent to the GS-12 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following: Experience with program/project management analytical and evaluative methods and techniques, both qualitative and quantitative, to accomplish complex projects or studies of broad scope and translating data into insight, strategy, and design direction. Knowledge of modern user research tools, including analytic tools for data analysis. Experience promoting and supporting a collaborative team environment to negotiate effectively to accept and implement recommendations that are service-wide in scope. Experience communicating effectively and persuasively in a variety of situations; using written and verbal communication skills with diverse audiences sufficient to organize and summarize large amounts of information and document or articulate problems, issues, outcomes, and recommendations quickly and clearly for leadership briefings. There is no substitute of education for specialized experience for the GS-13 position. NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement. Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F. Education Education requirements do not apply to this vacancy announcement. Additional Information For reasonable accommodation at the U.S. Department of State, please contact the Office of Accessibility and Accommodations at (202) 663-3474 or OAA@state.gov. If eligible, telework agreements may be permitted with supervisory approval. Multiple positions may be filled from this announcement. If eligible, applicants to this announcement may be referred to other similar positions in other Bureaus/Offices in the Department for up to 240 days. Telework eligibility and security clearance requirements may vary for such similar positions.
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Summary This position is located in the Bureau of Administration, Planning, Resources, and Innovation Division, Office of Planning and Customer Experience. The incumbent in this position creatively gathers and packages compelling customer feedback, research, and other data to develop insights to support leadership decision‑making. The incumbent brings together the right people and supporting culture to develop strategies & plans for achieving measurable outcomes that improve the customer experience. Responsibilities Aligns CX projects, programs, strategy with the mission, vision, and priorities of the organization. Designs and communicates CX findings and outcomes in a variety of formats (e.g., insights, reports, stories, videos, and experiences) to maximize relevance and impact. Coaches teams on customer experience and design concepts, support adoption of customer-focused & service design artifacts & practices & collaborate w/ teams across the organization to reimagine both customer-facing & internal services and processes. Creates templates tools, and guidance for design artifacts (e.g., journey maps, personas, service blueprint) and for gathering qualitative and quantitative customer data. Presents research findings, customer feedback, and CX strategy recommendations to management and stakeholders and facilitate prioritization of customer needs and strategic priorities. Collaborates and co-designs with a range of stakeholders (coworkers, customers, consultants, partnering teams, etc.) to facilitate buy-in and engagement. Requirements Conditions of Employment Qualifications Applicants must meet all the required qualification requirements described below by the closing date of this announcement. Applicants must have 1 year of specialized experience equivalent to the GS-13 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following: Solving problems or improving processes that cross organizational boundaries (e.g., department, group) using a human-centered design approach that includes multiple phases of the design process (e.g., research, synthesis, or prototyping) and multiple stakeholders. Utilizing highly developed communication, negotiation, and leadership skills to persuade individuals or groups to advance program goals and reach resolution of and settle significant related issues. Developing and implementing templates of design artifacts (e.g., journey maps, personas, service blueprints) and guidance on customer experience and design practice and coaching teams on use. Creating design artifacts (e.g., journey maps, personas, service blueprints) using an iterative process of incorporating customer perspectives to improve product or service delivery. Developing and facilitating workshops or other interactive sessions using inclusive methods and practices (e.g., interviews, co-design) to build buy-in and gather experience insights among customers/stakeholders. There is no substitute of education for specialized experience for the GS-14 position. NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement. Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F. Education Education requirements do not apply to this vacancy announcement. Additional Information For reasonable accommodation at the U.S. Department of State, please contact the Office of Accessibility and Accommodations at (202) 663-3474 or OAA@state.gov. If eligible, telework agreements may be permitted with supervisory approval. Multiple positions may be filled from this announcement. If eligible, applicants to this announcement may be referred to other similar positions in other Bureaus/Offices in the Department for up to 240 days. Telework eligibility and security clearance requirements may vary for such similar positions.
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Description
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Workvivo is a digital experience platform that brings workplace culture to life and empowers employees to be heard and feel included, no matter where they work. We are committed to our customers, obsessed with improving employees’ working lives, and driven by results. From automotive, technology, manufacturing, logistics, finance, and everything in between, we roll out the Workvivo platform to diverse organizations across the globe to enhance their employee experience.
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Located in a historic neighborhood in the nation\'s capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.
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Summary The Smithsonian Institution is the world’s largest museum, education, and research complex, with 21 museums and the National Zoo. The mission of the National Zoo and Conservation Biology Institute (NZCBI) is to save species by using cutting-edge science, sharing knowledge and providing inspirational experiences for our guests. Responsibilities The Audiovisual Production Specialist is responsible for developing, supporting and producing digital media (video and photography) products with guidance from NZCBI’s Audiovisual production staff to execute audience outreach strategies for NZCBI programs and initiatives. In this position, you will: Produce and coordinate audiovisual multimedia projects (video and photography) to highlight collections, programs, animal care, research activities of zoo. Collaborate with program and project teams to plan, assemble, create, and author video, photo, and multimedia content for publication on digital platforms and on-site exhibits. Performs management tasks on production such as budgeting, scheduling, organizing, tagging and application of metadata. Develop storyboards, scripts, and production plans with wide range of unit and external partners to plan photo/video production projects. Requirements Conditions of Employment Pass Pre-employment Background Investigation May need to complete a Probationary Period Maintain a Bank Account for Direct Deposit/Electronic Transfer Males born after 12/31/59 must be registered with Selective Service. Conditions of Employment Qualification requirements must be met by the closing date of the announcement. For information on qualification requirements, see Qualification Standards Handbook for General Schedule Positions on OPM website. Work Sample: Note: Applicants who are referred to the hiring office for selection consideration may be required to submit video and/or work samples as part of the interview/selection process. If the hiring office decides to request a video and/or work sample as part of its selection process, the vacancy contact will reach out to you by email to: (1) inform you of this requirement; and (2) provide further instructions. Qualifications Basic Qualifications Undergraduate and Graduate Education: Major study photography, radio or television production, motion picture production, or other fields related to the position. Advanced training in a vocational school, technical institute, or art institute above the high school level in one of the fields listed above is creditable as general experience on a month-for-month basis. OR Experience Specialized Experience (for positions above GS-5): Experience in the actual type of work for which application is made. Unpaid experience is creditable, provided the work done was of a quality level and demonstrated the ability required for the position. This includes work directly connected with the production aspects of the field(s) of the position to be filled. In addition to the basic qualification requirement above: Experience: You qualify for this position if you have one year of specialized experience equivalent to at least the GS-09 level in the Federal Service. For this position, specialized experience is defined as: producing, directing, and editing photo and video projects related to wildlife and conservation biology in controlled and uncontrolled (field) settings. or Education: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Part-time and/or unpaid experience related to this position will be considered to determine the total number of years and months of experience. Be sure to note the number of paid or unpaid hours worked each week. Or a Combination: Education and experience may be combined to meet the basic qualifications. For a full explanation of this option please see the Qualification Standards. Special Instructions for Foreign Education: If you are qualifying by education and/or you have education completed in a foreign college/university described above, it is your responsibility to provide transcripts and proof of U.S. accreditation for foreign study. For instructions on where to fax these documents, see the \"Required Documents\" section of this announcement. Education This position has positive education requirements. Additional Information This position is included in the bargaining unit. Current or Former Political Appointees: Beginning January 1, 2010, agencies must seek prior approval from OPM before they can appoint a current or recent political appointee to a competitive or non-political excepted service position at any level under the provisions of title 5, United States Code. If you are currently or have been within the last 5 years, a political Schedule A, Schedule C, or Non-career SES employee in the executive branch, you MUST disclose that to the Office of Human Resources. Submit a copy of your applicable SF-50, along with a statement that provides the following information regarding your most recent political appointment: Position title; Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee); Agency; and, Beginning and ending dates of appointment. Recruitment Incentive: Recruitment incentive(s) may be authorized for this position. However, approval for incentives are contingent upon various availability. If authorized, certain incentives will require the incumbent to sign a service agreement to remain in the Federal government for a certain time period. Note: This statement does not imply nor guarantee an incentive will be offered and paid. Selections may be made for vacancies across the Smithsonian Institution (SI). By applying to this position, you agree to allow your application and other personal information to be shared with one or more SI hiring officials for employment consideration for same/similar positions within the location(s) identified in this announcement.
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Summary The Smithsonian Institution is the world’s largest museum, education, and research complex, with 21 museums and the National Zoo. The mission of the National Zoo and Conservation Biology Institute (NZCBI) is to save species by using cutting-edge science, sharing knowledge and providing inspirational experiences for our guests. More than one selection may be made from this announcement. Responsibilities The Audiovisual Production Specialist is responsible for developing, supporting and producing digital media (video and photography) products with guidance from NZCBI’s Audiovisual production staff to execute audience outreach strategies for NZCBI programs and initiatives. In this position, you will: Produce and coordinate audiovisual multimedia projects (video and photography) to highlight collections, programs, animal care, research activities of zoo. Collaborate with program and project teams to plan, assemble, create, and author video, photo, and multimedia content for publication on digital platforms and on-site exhibits. Performs management tasks on production such as budgeting, scheduling, organizing, tagging and application of metadata. Develop storyboards, scripts, and production plans with wide range of unit and external partners to plan photo/video production projects. Requirements Conditions of Employment Pass Pre-employment Background Investigation May need to complete a Probationary Period Maintain a Bank Account for Direct Deposit/Electronic Transfer Males born after 12/31/59 must be registered with Selective Service. Conditions of Employment Qualification requirements, including one year time-in-grade at the next lower grade level for promotion candidates, must be met within 30 days of the job announcement closing date. See the \'Required Documents\' section for additional information. For information on qualification requirements, see Qualification Standards Handbook for General Schedule Positions viewable on OPM Website. Work Sample: Note: Applicants who are referred to the hiring office for selection consideration may be required to submit video and/or work samples as part of the interview/selection process. If the hiring office decides to request a video and/or work sample as part of its selection process, the vacancy contact will reach out to you by email to: (1) inform you of this requirement; and (2) provide further instructions. Qualifications Basic Qualifications Undergraduate and Graduate Education: Major study photography, radio or television production, motion picture production, or other fields related to the position. Advanced training in a vocational school, technical institute, or art institute above the high school level in one of the fields listed above is creditable as general experience on a month-for-month basis. OR Experience Specialized Experience (for positions above GS-5): Experience in the actual type of work for which application is made. Unpaid experience is creditable, provided the work done was of a quality level and demonstrated the ability required for the position. This includes work directly connected with the production aspects of the field(s) of the position to be filled. In addition to the basic qualification requirement above: Experience: You qualify for this position if you have one year of specialized experience equivalent to at least the GS-09 level in the Federal Service. For this position, specialized experience is defined as: producing, directing, and editing photo and video projects related to wildlife and conservation biology in controlled and uncontrolled (field work) settings. or Education: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Part-time and/or unpaid experience related to this position will be considered to determine the total number of years and months of experience. Be sure to note the number of paid or unpaid hours worked each week. Or a Combination: Education and experience may be combined to meet the basic qualifications. For a full explanation of this option please see the Qualification Standards. Special Instructions for Foreign Education: If you are qualifying by education and/or you have education completed in a foreign college/university described above, it is your responsibility to provide transcripts and proof of U.S. accreditation for foreign study. For instructions on where to fax these documents, see the \"Required Documents\" section of this announcement. Education This position has positive education requirements. Additional Information This position is included in the bargaining unit. Current or Former Political Appointees: Beginning January 1, 2010, agencies must seek prior approval from OPM before they can appoint a current or recent political appointee to a competitive or non-political excepted service position at any level under the provisions of title 5, United States Code. If you are currently or have been within the last 5 years, a political Schedule A, Schedule C, or Non-career SES employee in the executive branch, you MUST disclose that to the Office of Human Resources. Submit a copy of your applicable SF-50, along with a statement that provides the following information regarding your most recent political appointment: Position title; Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee); Agency; and, Beginning and ending dates of appointment. Recruitment Incentive: Recruitment incentive(s) may be authorized for this position. However, approval for incentives are contingent upon various availability. If authorized, certain incentives will require the incumbent to sign a service agreement to remain in the Federal government for a certain time period. Note: This statement does not imply nor guarantee an incentive will be offered and paid. Selections may be made for vacancies across the Smithsonian Institution (SI). By applying to this position, you agree to allow your application and other personal information to be shared with one or more SI hiring officials for employment consideration for same/similar positions within the location(s) identified in this announcement.
