Front Desk Administrative Assistant

Front Desk Administrative Assistant

31 Dec 2025
District of Columbia, Washington, 20001 Washington USA

Front Desk Administrative Assistant

Vacancy expired!

The Front Desk Administrative Assistant oversees the coordination of day-to-day operations related to client scheduling and appointment follow-ups to ensure efficient and effective service delivery. This role serves as a key resource for staff by addressing concerns, resolving issues, and managing client flow to maintain high levels of customer service.The Administrative Assistant supports the management team with administrative tasks, special projects, and adherence to organizational policies and workflows. This position also involves managing phone communications, monitoring client wait times, documenting consumer calls, and maintaining an organized client lobby area.Essential Duties and ResponsibilitiesOversees the day-to-day operations and work assignments related to the coordination of client scheduling and appointment follow up as needed.Serve as a resource to staff, by providing assistance and resolution to areas of concern. Schedule appointments for consumersProvide administrative tasks for the management team. This includes special projects.Oversee basic office needs. Adhere to MBI policies, procedures, and workflows within the scheduling scope.Ensure consumer calls are timely and accurately documented with appropriateness.Ensures high levels of customer service and accurate and timely processing of client requests.Manages client flow and monitors client wait times.Assists in resolving issues and conflicts efficiently.Assesses and analyzes customer feedback.Receive and effectively manage a large volume of phone calls and other day-to-day tasks in a timely manner.Attends all required training and mandatory meetings.Complete daily reminder calls to patients/clients within 48 hours of appointment.Responsible for facilitating client flow by notifying the Psychiatrist or Clinician of clients; arrival, being aware of service delays/cancellations, changes in schedule, and communicating with clients and clinical staff of delays/changes.Responsible for keeping the Client Lobby area clean and organized.Click “Arrived”, “No Show” or “Rescheduled” in CREDIBLE Schedule for Provider.Notify Clinician of Client arriving for Psychiatric Appt that is in need of TX Plan; as TX Plan must be completed first.Keep clients informed of service delays and provide preventative measures to avoid client escalations.Perform other job-related duties as assigned.

Related jobs

  • Description

  • Front Desk Concierge - Weekend Shift

  • Front Desk Agent

  • Description We are offering a short term contract employment opportunity for a Front Desk Coordinator in WASHINGTON, District of Columbia, United States. As a Front Desk Coordinator, you will play a key role in our team by ensuring smooth operations of our front office duties. Your role involves handling various tasks such as managing phone calls, organizing meetings, overseeing inventory, and distributing mail.

  • Assistant Front Office Manager

  • Overview Find Your Passion and Purpose as a Hospice Aide / CNA Coverage Area: Washington DC Area Reimagine Your Career in Hospice As a medical professional, you know that what you do impacts you as much as your patients and their families, and at AccentCare, we are united in our relentless drive to reimagine care because we want to provide the service we would seek for our own families. We think it’s really special to be a part of our patient’s health journey and create incredible memories while providing world-class patient care. Salary: $20.00 - $25.00 an hour Offer Based on Years of Experience Shift: Monday- Friday Hours: 8:00am - 5:00pm We require a CNA License in the District of Columbia What You Need to Know Our Investment in You We are committed to offering comprehensive benefits and rewards to full-time employees who work over 30 hours per week and their families, including: ● Medical, dental, and vision coverage ● Paid time off and paid holidays ● Professional development ● Company-matching 401(k) ● Flexible spending and health savings accounts ● Company store credit for your first AccentCare-branded scrubs for patient-facing employees Qualifications Be the Best Hospice Aide / CNA You Can Be If you meet these qualifications, we want to meet you! Required Certifications and Licensures: High School Diploma or equivalent Licensed to practice as a certified nursing assistant in the state of agency operation Possess and maintain valid CPR certification while employed in a clinical role, preferred Must be a licensed driver who can travel to all business locations Meet the regulations and requirements of the state(s) in which the program provides service Come As You Are At AccentCare, our care is most compassionate when we empathize and engage with everyone, and we are at our best when we value diverse perspectives, foster open dialogue, and enact change. And we are stronger when each of us is empowered to grow, be our unique selves, and feel a sense of inclusion and belonging. AccentCare is proud of how we are building a culture and inclusive infrastructure to help elevate the voice of all our employees with a special focus on the underrepresented and marginalized. We offer equal employment opportunities regardless of a person’s race, ethnicity, sex, sexual orientation, gender identity or expression, religion, national origin, color, creed, age, mental disability, physical disability, or any other protected classification.

  • Forge your legacy by joining the newest and highly anticipated Waldorf Astoria hotel, located at the epicenter of D.C. on Pennsylvania Avenue, as a Server Assistant on the Food & Beverage Team!

Job Details

Jocancy Online Job Portal by jobSearchi.