The Front Desk Assistant is responsible for providing enthusiastic, courteous, and timely service to all internal/external customers. Responsible for handling the coordination of intake scheduling for clients including a professional greeting, answering phones, handling company inquiries.Essential Duties and Responsibilities   The statements below are intended to describe the general nature and scope of work being performed in this position.  This is not a complete listing of all responsibilities, duties, and/or skills required.  Other duties may be assigned.Oversees the day-to-day operations and work assignments related to the coordination of client scheduling and appointment follow up as needed.Serves as a resource to provide assistance to staff, clients and provides resolution to areas of concern. Schedules intake appointments for consumersProvide administrative tasks for the Clinical Site Manager to include day-to-day tasks, special projects and oversee basic office needs. Adheres to MBI policies, procedures, and workflows within the scheduling scope.Ensure consumer calls are timely and accurately documented with appropriateness.Ensures high levels of customer service and accurate and timely processing of client requests.Manages client flow and monitors client wait times.Assists in resolving issues and conflicts efficiently.Assesses and analyzes customer feedback.Receive and effectively manage a large volume of phone calls and other day-to-day tasks in a timely manner.Attends all required training and mandatory meetings.Complete daily reminder calls to patients within 48 hours of appointment.Responsible for facilitating client flow by notifying the Psychiatrist or Clinician of clients; arrival, being aware of service delays/cancellations, changes in schedule, and communicating with clients and clinical staff of delays/changes.Responsible for keeping the Client Lobby area clean and organized.Click “Arrived”, “No Show” or “Rescheduled” in CREDIBLE Schedule for Provider.Notify Clinician of Client arriving for Psychiatric Appt that is in need of TX Plan; as TX Plan must be completed first.Keep clients informed of service delays and provide preventative measures to avoid client escalations.Perform other job-related duties as assigned.
