SummaryCome join a company that strives for Extraordinary People and Exceptional Performance ! Chenega Services & Federal Solutions, LLC, a Chenega Professional Services ’ company, is looking for a Senior Business Analyst to join our team of IT experts at the Federal Housing Finance Agency's (FHFA) Office of the Chief Information Officer (OCIO). The successful candidate will lead and manage enterprise IT services, including AI Services, Cloud Services, Cybersecurity, enterprise IT operations, program management, network engineering and administration, and disaster recovery. This is an exceptional opportunity for a seasoned professional to leverage their expertise in business analysis, process improvement, and technology implementation to drive business value, improve operational efficiency, and enhance customer experience.Our company offers employees the opportunity to join a team where there is a robust employee benefits program, management engagement, quality leadership, an atmosphere of teamwork, recognition for performance, and promotion opportunities. We actively strive to channel our highly engaged employee’s knowledge, critical thinking, innovative solutions for our clients.Responsibilities
Enterprise IT Services Management: Oversee the planning, execution, and delivery of enterprise IT services, including AI Services, Cloud Services, Cybersecurity, enterprise IT operations, program management, network engineering and administration, and disaster recovery.
Business Analysis: Conduct business analysis to identify opportunities for process improvement, cost reduction, and increased efficiency in IT service delivery. Develop and implement solutions that meet business needs and align with strategic goals.
IT Service Management: Manage the IT service lifecycle, including service definition, transition, production, and retirement. Ensure that IT services are delivered in accordance with industry standards (e.g., ITIL).
Cross-Functional Collaboration: Collaborate with cross-functional teams, including product managers, software engineers, data scientists, cybersecurity professionals, network engineers, and program management staff to define requirements and ensure seamless integration of IT services.
Stakeholder Management: Communicate complex technical concepts and findings to non-technical stakeholders clearly and effectively. Manage stakeholder expectations and ensure that their needs are met through the delivery of high-quality IT services.
Process Improvement: Identify areas for process improvement within IT service delivery and develop and implement solutions to increase efficiency, reduce costs, and improve customer satisfaction.
Agility and Adaptability: Update/pivot from a given plan in order to refocus resources elsewhere as needed. Demonstrate agility and adaptability in response to changing business needs and priorities.
Reporting and Metrics: Develop and track key performance indicators (KPIs) to measure the effectiveness of IT service delivery. Prepare and present reports on IT service performance, including metrics on cost, efficiency, and customer satisfaction.
Qualifications
Bachelor's degree in Business Administration, Computer Science, Information Technology, or a related field (Advanced degree preferred)
8+ years of experience in business analysis, IT service management, or a related field
Proven expertise in managing enterprise IT services, including AI Services, Cloud Services, Cybersecurity, enterprise IT operations, program management, network engineering and administration, and disaster recovery.
Strong understanding of IT service management frameworks (e.g., ITIL)
Experience leading and managing cross-functional teams to deliver high-quality IT services.
Experience working in a regulatory environment, including compliance with federal laws and regulations preferred.
Familiarity with business intelligence platforms (e.g., QlikView) and data visualization tools (e.g., Tableau) preferred.
Knowledge of IT service management tools (e.g., ServiceNow, BMC Helix) preferred.
Knowledge, Skills and Abilities:
Excellent communication and stakeholder management skills
Ability to work in a fast-paced environment with multiple competing priorities.
Demonstrated ability to work independently and execute on a day to day basis, while employing a hands on approach.
Final salary determination based on skill-set, qualifications, and approved funding.Many of our jobs come with great benefits – Some offerings are dependent upon the role, work schedule, or location, and may include the following:Paid Time OffPTO / Vacation – 5.67 hours accrued per pay period / 136 hours accrued annuallyPaid Holidays - 11California residents receive an additional 24 hours of sick leave a yearHealth & WellnessMedicalDentalVisionPrescriptionEmployee Assistance ProgramShort- & Long-Term DisabilityLife and AD&D InsuranceSpending AccountFlexible Spending AccountHealth Savings AccountHealth Reimbursement AccountDependent Care Spending AccountCommuter BenefitsRetirement401k / 401aVoluntary BenefitsHospital IndemnityCritical IllnessAccident InsurancePet InsuranceLegal InsuranceID Theft ProtectionTeleworking Permitted?YesTeleworking DetailsHybridEstimated Salary/WageUSD $119,000.00/Yr. Up to USD $160,000.00/Yr.Chenega Corporation and family of companies is an EOE.Equal Opportunity Employer/Veterans/DisabledNative preference under PL 93-638.We participate in the E-Verify Employment Verification Program
