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Summary This position is located in the Messaging Operations Support Branch (MOS) of the Global Messaging Services (GMS) Division in the Messaging and Collaboration Services Office (MCS), GMS Deputy CIO for Operations and Bureau of Information Resource Management (IRM) in the U.S. Department of State (DOS). Responsibilities Responsible for developing and managing customer service performance requirements. Develops customer support policies, procedures, and standards, and provides customer training. Ensures the rigorous application of information security/information assurance policies, principles and practices on classified systems and other related mission-critical messaging systems. Oversees the planning, analysis, design, development, testing, quality assurance, configuration, installation, implementation, integration and management of network systems used for the transmission of data for worldwide messaging systems. Responsible for assigning and reviewing work. Performs administrative and Human Resources management functions with regards to staff supervised. Requirements Conditions of Employment Qualifications Applicants must meet all the required qualification requirements described below by the closing date of this announcement. NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement. Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F. Applicants applying for the GS-13 grade level must meet the following requirements: Have IT-related experience demonstrating EACH of the four competencies AND specialized experience listed below: Attention to Detail - Must demonstrate ability to interpret policies, procedures, and strategies governing the planning and delivery of messaging services in a large Communications Center. Must possess ability to assess resource requirements, define goals, milestones and deliverables, monitor activities, and evaluate and report on accomplishments. Customer Service - Must demonstrate ability to provide service to customers at all levels in order to monitor and react to constantly changing needs brought about by volatile political climates and technological advancements. Must possess ability to provide expert technical advice, guidance and recommendations to customers, management and other technical specialists on critical IT issues. Oral Communication – Must demonstrate ability to communicate effectively based on the audience’s level of comprehension of the information provided. Must be able to provide appropriate level of expert technical advice or guidance in a manner that will be effective for the desired outcome. Must possess effective listening skills to interpret feedback and enhance the effectiveness of the communications. Problem Solving - Must demonstrate ability to decipher, analyze and identify solutions for complex and time-sensitive operational problems. Must possess ability to use sound judgment to take appropriate action. AND Have at least 1 full year of specialized experience equivalent to the GS-12 level in the Federal service which provided you with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following: Experience providing information technology customer services, information dissemination, and help desk/service desk support. Experience in analyzing and defining network requirements, configuring, and optimizing network servers, hubs, routers, and switches, monitoring network capacity and performance, and diagnosing and resolving network problems. NOTE: In order to qualify for this position, your experience MUST be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. There is no substitute of education for specialized experience for the GS-13 position. In addition, applicant\'s experience must also demonstrate that the candidate possesses the following qualities: Ability to assign, review, and supervise the work of others; Objectivity and fairness in judging people on their ability, and situations on the facts and circumstances; Ability to adjust to change, work pressures, or difficult situations without undue stress; Willingness to consider new ideas or divergent points of view; and Capacity to \"see the job through.\" Education Education requirements do not apply to this vacancy announcement. Additional Information For reasonable accommodation at the U.S. Department of State, please contact the Office of Accessibility and Accommodations at (202) 663-3474 or OAA@state.gov. If eligible, telework and/or remote work agreements may be permitted with supervisory approval. Please note that any approved remote work arrangement is subject to the locality pay area of the alternative telework worksite. Multiple positions may be filled from this announcement. If eligible, applicants to this announcement may be referred to other similar positions in this Bureau for up to 240 days and may require a higher or lower security clearance. Telework eligibility and security clearance requirements may vary for such similar positions.
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Summary This position is located in the Messaging Operations Support Branch (MOS) of the Global Messaging Services (GMS) Division in the Messaging and Collaboration Services Office (MCS), GMS Deputy CIO for Operations and Bureau of Information Resource Management (IRM) in the U.S. Department of State (DOS). Responsibilities Responsible for developing and managing customer service performance requirements. Develops customer support policies, procedures, and standards, and provides customer training. Ensures the rigorous application of information security/information assurance policies, principles and practices on classified systems and other related mission-critical messaging systems. Oversees the planning, analysis, design, development, testing, quality assurance, configuration, installation, implementation, integration and management of network systems used for the transmission of data for worldwide messaging systems. Responsible for assigning and reviewing work. Performs administrative and Human Resources management functions with regards to staff supervised. Requirements Conditions of Employment Qualifications Applicants must meet all the required qualification requirements described below by the closing date of this announcement. NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement. Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F. Applicants applying for the GS-13 grade level must meet the following requirements: Have IT-related experience demonstrating EACH of the four competencies AND specialized experience listed below: Attention to Detail - Must demonstrate ability to interpret policies, procedures, and strategies governing the planning and delivery of messaging services in a large Communications Center. Must possess ability to assess resource requirements, define goals, milestones and deliverables, monitor activities, and evaluate and report on accomplishments. Customer Service - Must demonstrate ability to provide service to customers at all levels in order to monitor and react to constantly changing needs brought about by volatile political climates and technological advancements. Must possess ability to provide expert technical advice, guidance and recommendations to customers, management and other technical specialists on critical IT issues. Oral Communication – Must demonstrate ability to communicate effectively based on the audience’s level of comprehension of the information provided. Must be able to provide appropriate level of expert technical advice or guidance in a manner that will be effective for the desired outcome. Must possess effective listening skills to interpret feedback and enhance the effectiveness of the communications. Problem Solving - Must demonstrate ability to decipher, analyze and identify solutions for complex and time-sensitive operational problems. Must possess ability to use sound judgment to take appropriate action. AND Have at least 1 full year of specialized experience equivalent to the GS-12 level in the Federal service which provided you with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following: Experience providing information technology customer services, information dissemination, and help desk/service desk support. Experience in analyzing and defining network requirements, configuring, and optimizing network servers, hubs, routers, and switches, monitoring network capacity and performance, and diagnosing and resolving network problems. NOTE: In order to qualify for this position, your experience MUST be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. There is no substitute of education for specialized experience for the GS-13 position. In addition, applicant\'s experience must also demonstrate that the candidate possesses the following qualities: Ability to assign, review, and supervise the work of others; Objectivity and fairness in judging people on their ability, and situations on the facts and circumstances; Ability to adjust to change, work pressures, or difficult situations without undue stress; Willingness to consider new ideas or divergent points of view; and Capacity to \"see the job through.\" Education Education requirements do not apply to this vacancy announcement. Additional Information For reasonable accommodation at the U.S. Department of State, please contact the Office of Accessibility and Accommodations at (202) 663-3474 or OAA@state.gov. If eligible, telework agreements may be permitted with supervisory approval. Multiple positions may be filled from this announcement. If eligible, applicants to this announcement may be referred to other similar positions in other Bureaus/Offices in the Department for up to 240 days. Telework eligibility and security clearance requirements may vary for such similar positions.
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Summary The mission of the Antitrust Division is to promote competition by enforcing the antitrust laws to protect economic freedom and opportunity on behalf of the American people. The Antitrust Division has an opening for an IT Specialist to join its dedicated team and gain invaluable experience working in the public interest to protect the competitive process. Are you ready to contribute to matters of national importance that promote a competitive and productive American economy? Responsibilities This position is located in the Litigation Support Section (LSS) of the Executive Office (EXO) within the Antitrust Division (ATR). EXO is a very dynamic and fast paced office, delivering the professional management services that power ATR\'s people and mission. Within EXO, LSS provides a wide range of services and technology products that help attorneys Division-wide acquire, organize, develop, and present evidence in support of an investigation or case. As a Information Technology Specialist (Scripting), responsibilities of this position will include, but are not limited to: Writing code using regular expressions and scripting languages, using tools such as Perl, Python, SQL, VBA, JavaScript, C, C, PowerShell. Integrating custom developed scripts within a Cloud based infrastructure, such as Azure and AWS. Setting up and maintaining online file sharing systems. Interpreting complex technical requirements into practical terms for Electronically Stored Information (ESI) processing, coding layout design, and implementation of scripting solutions. Creating and maintaining documentation to support custom developed solutions using an approved coding framework, including use of a script library and preparation of configuration change management documentation. Providing training on developed tools and on the functionality and capabilities of LSS provided applications, as well as creating user documentation and technical specifications to aide in software training, addressing special handling of unique electronic data productions. Consulting on best practices regarding Electronic Discovery (eDiscovery) processing, loading, scanning, and troubleshooting. Assisting in eDiscovery negotiation calls and meetings. Providing direction for the processing of ESI from seized forensic images and loading of productions received from producing parties. Serving as a resource in the areas of deduplication, use of search terms, Technology Assisted Review (TAR), Early Case Assessment (ECA), and evaluation of discovery burden claims. Reviewing TAR proposals for potential issues, providing technical advice, and participating in negotiations. Developing, reviewing, and maintaining production specifications and load file/processing checklists. Reviewing and evaluating different litigation support techniques that can be adapted to the environment. Researching and developing, evaluating, testing, administering, documenting, training, and troubleshooting new litigation support tools. Serving as a technical advisor in discovery negotiations for corporate database information and transactional data used in investigations. Writing instructions and documentation and writing and reviewing ESI documentation and data extraction guidelines. Implementing and monitoring various litigation support applications such as TrialDirector, CaseMap, iPro, TimeMap, TextMap, LAW PreDiscovery, and Relativity, as well as the evaluation of new tools. Performing configuration, quality assurance verification, system testing, troubleshooting and implementation for LSS provided applications. Resolving time sensitive problems that may involve user access issues, major outages such as server failure due to defective hardware, and failed field office communications when network communication links go down. Providing detailed analysis of problems encountered and the steps taken to correct the identified issues. Ensuring complete and accurate testing of software and system upgrades. Assisting in the development and execution of proof-of-concept testing plans for anticipated software and hardware releases. Staying informed of industry trends and new offerings through regular review of industry publications, attendance at training and trade show events. As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service. Please note: Additional selections may be made beyond the total number of vacancies specified using this vacancy announcement. Further selections may also be made for additional organizational divisions and/or units within the duty location(s) listed above. Also, a writing sample and a combination of three to five business and academic references may be requested of individuals identified as best qualified, to be forwarded to the selecting official along with your application package, upon referral. Requirements Conditions of Employment You must be a U.S. Citizen to be considered for this position. You must undergo a pre-employment security investigation. You may be required to take and successfully clear a drug test. You must submit a complete application package by the closing date of this announcement. SELECTIVE SERVICE: All male applicants born after December 31, 1959, must have registered for the selective service (see SSS.gov). If selected for this position, the applicant must sign a statement certifying his registration, or the applicant must demonstrate exempt status under the Selective Service Law. DIRECT DEPOSIT: All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing. This is a bargaining unit position. This position is represented by the American Federation of State, County and Municipal Employees, Local 3719, AFL-CIO. This is a full-time, non-supervisory, permanent appointment in the competitive service, subject to a one-year probationary period in accordance with 5 C.F.R. 315.801 The Antitrust Division participates in the E-Verify program. Qualifications To qualify for this position at the GS-14 level, your resume must reflect at least one year of specialized experience equivalent to the GS-14 level. Specialized experience is experience that has provided you with the particular knowledge, skills, and abilities to perform successfully the duties of the position as described above, and that is typically in or related to this position being filled. This experience must be identified in your resume. Examples of qualifying specialized experience at the GS-13 level include: Using regular expressions and scripting languages in multiple tools; Integrating developed scripts within a Cloud based infrastructure; Interpreting technical requirements into practical terms for Electronically Stored Information (ESI); Converting and manipulating production data; and Familiarity with the setup and maintenance of online file sharing systems. To be considered minimally qualified for this position, you must demonstrate that you have the specialized experience required for the grade level(s) to which you apply and you must meet the following basic requirements. Basic Requirements: You must have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail; Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services; Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately; and Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Education Additional Information The Career Transition Assistance Plan (CTAP) provides eligible surplus and displaced competitive service employees in the Department of Justice with selection priority over other candidates for competitive service vacancies. If your Department of Justice component has notified you in writing that you are a surplus or displaced employee eligible for CTAP consideration, you may receive selection priority if: 1) this vacancy is within your CTAP eligibility, 2) you apply under the instructions in this announcement, and 3) you are found well-qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and rate equivalent to the Highly Qualified or better category using established category rating criteria. You must provide a copy of your written notification of CTAP eligibility with your application. Additional information about CTAP eligibility is online. The Interagency Career Transition Assistance Plan (ICTAP) provides eligible displaced Federal competitive service employees with selection priority over candidates from other agencies for competitive service vacancies. If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority over other applicants who are not employees of the Department of Justice if: 1) this vacancy is within your ICTAP eligibility; 2) you apply under the instructions in this announcement; and 3) you are found well-qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and rate equivalent to the Highly Qualified or better category using established category rating criteria. You must provide proof of eligibility with your application to receive selection priority. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation personnel action form. Additional information about ICTAP eligibility is online. Veterans\' Preference: If you are entitled to or claim veterans\' preference (VP), you should indicate the type of veterans\' preference (5 or 10 points) you are claiming on your resume. In order to determine your eligibility, you can find additional information online. NOTE: To verify your veterans\' preference entitlement, please submit a copy of the Member Copy 4 of your DD-214 (Certificate of Release or Discharge from Active Duty); official statement of service from your command if you are currently on active duty; or other official documentation (e.g., documentation of receipt of a campaign badge or expeditionary medal) that shows your military service was performed under honorable conditions. (1) If you are claiming 10-point preference, you must submit Member Copy 4 of your DD-214 in addition to the supporting documentation required and identified on the reserves side of the SF-15, Application for 10 Point Veterans\' Preference. (2) If you are claiming 10-point DERIVED PREFERENCE as a relative you must submit Member Copy 4 of the veteran\'s DD-214, and an SF-15, Application for 10-point veterans\' preference, in addition to the supporting documentation required and identified on the reverse side of this form. If you fail to do so, you will receive consideration as a non-veteran. DOJ EEO Statement/Policy OPM Reasonable Accommodation Policy Statement DOJ Reasonable Accommodation Policy Statement Veterans\' Information Legal and Regulatory Guidance
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Proactive Insider Threat Specialist (Global Information Security)
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Summary This position is in the Excepted Service under U.S.C. 50 § 3024(v) and appointments are made without regard to the requirements of the Competitive Service by laws, Executive order, or OPM regulations. This position is located in the Office of Analysis for Terrorism, Narcotics, and Crime, Narcotics and Crime Division, Bureau of Intelligence and Research (INR/TNC). Serves as a supervisory intelligence research specialist and as head of the Narcotics and Crime Analysis Division (INR/TNC/NOC) Responsibilities Responsible for strategic, all-source research and analysis concerning all aspects of the global narcotics trade and transnational organized crime, and their impact on countries and regions, international organizations, and multilateral entities. Serves as the Department’s expert representative at interagency meetings concerning relevant intelligence research and analysis and intelligence policy matters, and in exchanges concerning Division issues. Exercises significant responsibilities in dealing with officials of other units or organizations, or in advising management officials of higher rank. Supervises provision of constant support (including oral briefing and original written analysis) to DoS policymakers, including the Secretary and other seventh floor principals regarding major intelligence matters within the assigned portfolio. Requirements Conditions of Employment Qualifications Applicants must meet all the required qualification requirements described below by the closing date of this announcement. NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement. Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F. Applicants must have 1 year of specialized experience equivalent to the GS-14 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following: Experience directing the work of the organizational infrastructure involving all-source intelligence research the global narcotics trade and transnational organized crime, and their impact on countries and regions, international organizations, and multilateral entities as well as foreign government, regional, and multilateral efforts to combat these threats. Experience developing strategies used by the analytic unit in fulfilling its responsibilities to support the Bureau and Department in matters regarding intelligence research and analysis. Experience preparing schedules for completion of work and assigning work to subordinates based on priorities. Experience with Intelligence Community (IC) including mission, members, and policies. There is no substitute of education for specialized experience for the GS-15 position. Education Education requirements do not apply to this vacancy announcement. Additional Information For reasonable accommodation at the U.S. Department of State, please contact the Office of Accessibility and Accommodations at (202) 663-3474 or OAA@state.gov. If eligible, telework agreements may be permitted with supervisory approval. Multiple positions may be filled from this announcement. If eligible, applicants to this announcement may be referred to other similar positions in other Bureaus/Offices in the Department for up to 240 days. Telework eligibility and security clearance requirements may vary for such similar positions.
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Summary The Supervisory Information Technology Specialist (Cybersecurity) position is located in the Application Design and Delivery Office, Enterprise Services (ES) reporting to the Officer Director, Bureau of Information Resource Management (IRM), in the US. Department of State (DOS). Responsibilities Oversees, directs, and monitors the cybersecurity program(s) for all ADD products and services for 24/7/365 operation that provides cyber incident intrusion, detection, and response management service to protect DOS\'s cloud computing assets. Support various Authorization and Assessment efforts by reviewing and evaluating security governance, to identify the need for change in IT systems security based on new security technologies or threats. Direct a Federal staff of GS-13 and GS-14 level positions and grade level equivalent contract employees and functions as a cybersecurity authority providing management and oversight of cloud based application platforms. Coordinates the engineering and designing solutions and tools that manage risk and meet relevant security regulations, controls and policy. Analyze feasibility studies, proposals, and in-depth analysis of current IT security tactics, techniques, and procedures. Requirements Conditions of Employment Qualifications Applicants must meet all the qualification requirements described below by the closing date of this announcement. Applicants applying for the GS-15 grade level must meet the following requirements: Have IT-related experience demonstrating EACH of the four competencies AND specialized experience listed below: Attention to Detail - Experience reviewing information technology related work or data and have been responsible for reviewing the work of others to ensure accuracy, completeness, and consistency with standards Customer Service - Develop and maintain relationships with customers, anticipating and assessing the current and future information technology needs of customers, and developing or identifying information technology products or services that are tailored to meet customer needs Oral Communication - Expresses information to individuals or groups effectively, taking into account the audience and nature of the information. Makes clear and convincing oral presentations and listens to others input. Attends to nonverbal cues and responds appropriately. Problem Solving - Identifies and analyzes problems, weighs relevance and accuracy of information, generates and evaluates alternative solutions and makes recommendations. AND Have at least 1 full year of specialized experience equivalent to the GS-14 level in the Federal service which provided you with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following: Experience with cyber compliance and incident management activities to protect cloud-based Enterprise applications. Experience managing, planning, and facilitating cybersecurity functions, including Authorization and Assessment (A&A) of applications, platforms, and major systems that reside in the cloud. NOTE: In order to qualify for this position, your experience MUST be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. There is no substitute of education for specialized experience for the GS-15 position. In addition, applicant\'s experience must also demonstrate that the candidate possesses the following qualities: Ability to assign, review, and supervise the work of others; Objectivity and fairness in judging people on their ability, and situations on the facts and circumstances; Ability to adjust to change, work pressures, or difficult situations without undue stress; Willingness to consider new ideas or divergent points of view; and Capacity to \"see the job through.\" Education Education requirements do not apply to this vacancy announcement. Additional Information For reasonable accommodation at the U.S. Department of State, please contact the Office of Accessibility and Accommodations at (202) 663-3474 or OAA@state.gov. If eligible, telework agreements may be permitted with supervisory approval. Multiple positions may be filled from this announcement. If eligible, applicants to this announcement may be referred to other similar positions in other Bureaus/Offices in the Department for up to 240 days. Telework eligibility and security clearance requirements may vary for such similar positions.
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Job Description
