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Summary This position is located in the Messaging Operations Support Branch (MOS) of the Global Messaging Services (GMS) Division in the Messaging and Collaboration Services Office (MCS), GMS Deputy CIO for Operations and Bureau of Information Resource Management (IRM) in the U.S. Department of State (DOS). Responsibilities Responsible for developing and managing customer service performance requirements. Develops customer support policies, procedures, and standards, and provides customer training. Ensures the rigorous application of information security/information assurance policies, principles and practices on classified systems and other related mission-critical messaging systems. Oversees the planning, analysis, design, development, testing, quality assurance, configuration, installation, implementation, integration and management of network systems used for the transmission of data for worldwide messaging systems. Responsible for assigning and reviewing work. Performs administrative and Human Resources management functions with regards to staff supervised. Requirements Conditions of Employment Qualifications Applicants must meet all the required qualification requirements described below by the closing date of this announcement. NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement. Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F. Applicants applying for the GS-13 grade level must meet the following requirements: Have IT-related experience demonstrating EACH of the four competencies AND specialized experience listed below: Attention to Detail - Must demonstrate ability to interpret policies, procedures, and strategies governing the planning and delivery of messaging services in a large Communications Center. Must possess ability to assess resource requirements, define goals, milestones and deliverables, monitor activities, and evaluate and report on accomplishments. Customer Service - Must demonstrate ability to provide service to customers at all levels in order to monitor and react to constantly changing needs brought about by volatile political climates and technological advancements. Must possess ability to provide expert technical advice, guidance and recommendations to customers, management and other technical specialists on critical IT issues. Oral Communication – Must demonstrate ability to communicate effectively based on the audience’s level of comprehension of the information provided. Must be able to provide appropriate level of expert technical advice or guidance in a manner that will be effective for the desired outcome. Must possess effective listening skills to interpret feedback and enhance the effectiveness of the communications. Problem Solving - Must demonstrate ability to decipher, analyze and identify solutions for complex and time-sensitive operational problems. Must possess ability to use sound judgment to take appropriate action. AND Have at least 1 full year of specialized experience equivalent to the GS-12 level in the Federal service which provided you with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following: Experience providing information technology customer services, information dissemination, and help desk/service desk support. Experience in analyzing and defining network requirements, configuring, and optimizing network servers, hubs, routers, and switches, monitoring network capacity and performance, and diagnosing and resolving network problems. NOTE: In order to qualify for this position, your experience MUST be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. There is no substitute of education for specialized experience for the GS-13 position. In addition, applicant\'s experience must also demonstrate that the candidate possesses the following qualities: Ability to assign, review, and supervise the work of others; Objectivity and fairness in judging people on their ability, and situations on the facts and circumstances; Ability to adjust to change, work pressures, or difficult situations without undue stress; Willingness to consider new ideas or divergent points of view; and Capacity to \"see the job through.\" Education Education requirements do not apply to this vacancy announcement. Additional Information For reasonable accommodation at the U.S. Department of State, please contact the Office of Accessibility and Accommodations at (202) 663-3474 or OAA@state.gov. If eligible, telework agreements may be permitted with supervisory approval. Multiple positions may be filled from this announcement. If eligible, applicants to this announcement may be referred to other similar positions in other Bureaus/Offices in the Department for up to 240 days. Telework eligibility and security clearance requirements may vary for such similar positions.
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Summary This position is in the Excepted Service under U.S.C. 50 § 3024(v) and appointments are made without regard to the requirements of the Competitive Service by laws, Executive order, or OPM regulations. This position is located in the Office of Analysis for Terrorism, Narcotics, and Crime, Narcotics and Crime Division, Bureau of Intelligence and Research (INR/TNC). Serves as a supervisory intelligence research specialist and as head of the Narcotics and Crime Analysis Division (INR/TNC/NOC) Responsibilities Responsible for strategic, all-source research and analysis concerning all aspects of the global narcotics trade and transnational organized crime, and their impact on countries and regions, international organizations, and multilateral entities. Serves as the Department’s expert representative at interagency meetings concerning relevant intelligence research and analysis and intelligence policy matters, and in exchanges concerning Division issues. Exercises significant responsibilities in dealing with officials of other units or organizations, or in advising management officials of higher rank. Supervises provision of constant support (including oral briefing and original written analysis) to DoS policymakers, including the Secretary and other seventh floor principals regarding major intelligence matters within the assigned portfolio. Requirements Conditions of Employment Qualifications Applicants must meet all the required qualification requirements described below by the closing date of this announcement. NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement. Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F. Applicants must have 1 year of specialized experience equivalent to the GS-14 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following: Experience directing the work of the organizational infrastructure involving all-source intelligence research the global narcotics trade and transnational organized crime, and their impact on countries and regions, international organizations, and multilateral entities as well as foreign government, regional, and multilateral efforts to combat these threats. Experience developing strategies used by the analytic unit in fulfilling its responsibilities to support the Bureau and Department in matters regarding intelligence research and analysis. Experience preparing schedules for completion of work and assigning work to subordinates based on priorities. Experience with Intelligence Community (IC) including mission, members, and policies. There is no substitute of education for specialized experience for the GS-15 position. Education Education requirements do not apply to this vacancy announcement. Additional Information For reasonable accommodation at the U.S. Department of State, please contact the Office of Accessibility and Accommodations at (202) 663-3474 or OAA@state.gov. If eligible, telework agreements may be permitted with supervisory approval. Multiple positions may be filled from this announcement. If eligible, applicants to this announcement may be referred to other similar positions in other Bureaus/Offices in the Department for up to 240 days. Telework eligibility and security clearance requirements may vary for such similar positions.
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Summary This position is located in the Fleet Management and Operations Division, Office of General Services Management, Deputy Assistant Secretary for Operations, Bureau of Administration (A/OPR/GSM/FMO), in the U.S. Department of State (DOS). Responsibilities Provides technical advice and guidance to the Office Director, Vehicle Operations Center, other Department Fleet Managers and other fleet operations stakeholders with respect to all fleet management issues. Serves as DOS representative on fleet related interagency task forces, working groups and advisory panels. Develops and recommends fleet program policies and directives governing use of official vehicles in accordance with the Domestic Fleet Operations program. Carries out such duties and responsibilities typical of a second level supervisor in DOS such as overseeing the work of subordinate supervisors and staff and dealing with high level officials of other organizations. Directs staff in researching and evaluating proposed or newly issued legislation, legislations, mandates and Executive Orders to determine their impact on Department motor vehicle management policies and operations. Requirements Conditions of Employment Qualifications Applicants must have 1 year of specialized experience equivalent to the GS-13 level in the Federal service that demonstrates a knowledge of transportation function(s) which provided you with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following: Experience researching and evaluating proposed or newly issued legislation, regulations and mandates to determine their impact on motor vehicle management policies and operations. Experience providing technical advice and guidance regarding fleet management issues, mandates and regulations. Experience developing and recommending fleet program policies and directives governing the use of official vehicles in accordance with a domestic fleet operations program. Experience preparing financial plans, budget submissions, account reviews and budget impact statements. In addition, applicant\'s experience must also demonstrate that the candidate possesses the following qualities: Ability to assign, review, and supervise the work of others; Objectivity and fairness in judging people on their ability, and situations on the facts and circumstances; Ability to adjust to change, work pressures, or difficult situations without undue stress; Willingness to consider new ideas or divergent points of view; and Capacity to \"see the job through.\" NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement. There is no substitute of education for specialized experience for the GS-14 position. Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F. Education Education requirements do not apply to this vacancy announcement. Additional Information For reasonable accommodation at the U.S. Department of State, please contact the Office of Accessibility and Accommodations at (202) 663-3474 or OAA@state.gov. If eligible, telework agreements may be permitted with supervisory approval. Please note that any approved remote work arrangement is subject to the locality pay area of the alternative telework worksite. Multiple positions may be filled from this announcement. If eligible, applicants to this announcement may be referred to other similar positions in other Bureaus/Offices in the Department for up to 240 days. Telework eligibility and security clearance requirements may vary for such similar positions.
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Customer Service Specialist - 26028
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