Technical Writer/ Communications Specialist

Technical Writer/ Communications Specialist

01 Dec 2024
District of Columbia, Washington, 20001 Washington USA

Technical Writer/ Communications Specialist

Infina is looking for a Technical Writer and Communications Specialist to help produce a variety of written materials to support our customer within the Federal Aviation Administration (FAA). This individual will have the ability to translate complex, technical concepts and communicate the information in a way that is engaging and easily understandable. This position is full time onsite at the FAA Headquarters building in Washington DC.DutiesResearch, document and edit content for the web, training packages, communications and outreach, technical documentation, marketing materials and more  Author and review technical documents for accuracy and adherence to defined standards Follow protocols for knowledge creation and publish within recommended systems and timelines Develop program documentation for security requirements for new systems Produce and distribute tutorials to help end-users use a variety of applications Collaborate with SME’s for additional clarifications, review, and content capture Research and collect usability feedback from SME’s, designers, and end-users Establish, plan, and administer writing policies and procedures in accordance with governmental policies and procedures Perform other duties as assigned 

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  • Summary The position is located in the General Services Division of the Office of the Executive Director in the Bureau of Consular Affairs (CA/EX/GSD), Department of State. CA/EX is responsible for providing a wide range of management support for the Bureau of Consular Affairs. CA/EX/GSD provides administrative support for the Bureau. Responsibilities Examines new or proposed travel policies, procedures, regulations, and legislation and assesses impact to the Bureau’s travel program. Develops, organizes and conducts training sessions for travel arrangers throughout CA’s directorates and offices on the automated travel program. Conducts comprehensive assessments of the Bureau Travel and Budget Financial Plan to determine the accuracy of pertinent allocations per Fiscal Year. Assumes responsibility for all administrative and financial tasks related to the travel card to include policy development, issuance, card utilization, billing, and termination. Requirements Conditions of Employment Qualifications Applicants must meet all the required qualification requirements, including education, and any selective placement factors described below by the closing date of this announcement. If you are qualifying based on education OR if there are mandatory education requirements listed below, you MUST submit a copy of your college transcript with your application. NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement. Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F. Applicants applying for the GS-09 grade level must meet one of the following requirements: A. Have at least 1 full year of specialized experience equivalent to the GS-07 level in the Federal service which provided you with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following: Experience assisting senior colleagues while working under pressure associated with unpredictable peaks in demand for travel assistance; Experience communicating effectively, both orally and in writing; Experience assisting in the explanation of travel policies and procedures to employees at all levels; and Experience with assisting with the preparation of reports and correspondence to participate in meetings, and to conduct training. OR B. Have a master\'s or equivalent graduate degree, OR 2 full years of progressively higher level graduate education leading to such a degree, OR LL.B or J.D. from an accredited college or university. This education must demonstrate the knowledge, skills, and abilities to do the work of the position to be filled; OR C. Have a combination of graduate level education and specialized experience (as described above), which is equivalent to the GS-07 level in the Federal Service. This experience and education together meets 100% of the qualification requirements for this position. Combination of Experience and Education: When an applicant has less than one year of specialized experience as described in the announcement, he or she may combine successfully completed graduate-level education with experience to meet the total qualification requirements. Generally, 18 graduate semester hours is equivalent to 1 full-time year of graduate study (your school and department determine what constitutes 1 full time year of graduate study). The percentage of specialized work experience and the percentage of graduate study must total at least 100%. Note: All applicants WILL BE required to submit transcripts as verification of educational requirement. If you fail to provide requested information, or the information you submit is insufficient to verify your eligibility, you may lose consideration for this position. Applicants applying for the GS-11 grade level must meet one of the following requirements: A. Have at least 1 full year of specialized experience equivalent to the GS-09 level in the Federal service which provided you with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following: Experience working under pressure associated with unpredictable peaks in demand for travel assistance; Experience communicating effectively, both orally and in writing; Experience explaining travel policies and procedures to employees at all levels; and Experience preparing reports and correspondence to participate in meetings, and to conduct training. OR B. Have a Ph.D. or equivalent doctoral degree OR 3 full years of progressively higher level graduate education leading to such a degree, or LL.M. from an accredited college or university. OR C. Have a combination of graduate level education and specialized experience (as described above), which is equivalent to the GS-09 level in the Federal Service. This experience and education together meets 100% of the qualification requirements for this position. Combination of Experience and Education: When an applicant has less than one year of specialized experience as described in the announcement, he or she may combine successfully completed graduate-level education with experience to meet the total qualification requirements. Generally, 18 graduate semester hours is equivalent to 1 full-time year of graduate study (your school and department determine what constitutes 1 full time year of graduate study). The percentage of specialized work experience and the percentage of graduate study must total at least 100%. Note: All applicants WILL BE required to submit transcripts as verification of educational requirement. If you fail to provide requested information, or the information you submit is insufficient to verify your eligibility, you may lose consideration for this position. Education See the qualifications section of this vacancy announcement for education requirements, if applicable. Additional Information For reasonable accommodation at the U.S. Department of State, please contact the Office of Accessibility and Accommodations at (202) 663-3474 or OAA@state.gov. If eligible, telework and/or remote work agreements may be permitted with supervisory approval. Multiple positions may be filled from this announcement. If eligible, applicants to this announcement may be referred to other similar positions in other Bureaus/Offices in the Department for up to 240 days. Telework eligibility and security clearance requirements may vary for such similar positions.

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