Join Our B2B Customer Service Team!
We are an e-commerce company working with our business clients, including designers, architects, and contractors nationwide. Based in Chantilly, VA, this role will have you engaging with our commercial clients, primarily via phone. We seek dedicated individuals with excellent communication skills and a passion for client relationships. Full-time and part-time positions are available.
About Us
We pride ourselves on delivering exceptional customer service in the industry. Our commitment to customer satisfaction drives us to provide the best experience for our clients. This is your opportunity if you thrive in a dynamic, team-oriented environment!
Job Description
We are looking for enthusiastic, customer-focused professionals—preferably with experience or interest in the architects, design, or construction industry—to join our team. You’ll assist our clients by addressing inquiries, resolving concerns specific to your field, and ensuring their satisfaction.
Key Responsibilities
Provide assistance and accurate information to customers via phone and email.
Address and resolve customer issues promptly and professionally.
Collaborate with team members to improve service quality.
Maintain current knowledge of our products and services.
Offer tailored recommendations to meet customer needs.
Qualifications
Exceptional verbal and written communication skills.
Strong problem-solving abilities.
Empathetic and patient approach to client interactions.
Ability to work collaboratively in a fast-paced environment.
Previous customer service experience is an advantage.
Proficiency with computer systems and software.
What We Offer
Competitive Pay and Bonuses
Comprehensive training and ongoing professional development.
Opportunities for career growth.
A supportive, inclusive, and engaging workplace.
How to Apply
If you’re passionate about customer service and looking for a rewarding career, we want to hear from you!
Please submit your resume for prompt review. Selected candidates will be contacted for interviews.
We look forward to welcoming you to our team!
Feel free to browse our products at our website: FontanaShowers.com
