We are seeking a friendly, outgoing, fashionable, and professional Salon Receptionist to join our team! The ideal fit for the role will have a fun, outgoing personality with exceptional communication and customer service skills. The focus of the role is to answer the telephone and book clients in for new appointments or re-arrange existing appointments, as well as be the face and voice of the salon for customers who are coming in for appointments.
Hours; Wednesday 2-7, Friday 2-7, Saturday 9-4, Sunday 10-3
Responsibilities
Answer the telephone and answer queries from prospective or existing clients.
Advise clients about appointment availability.
Take appointments and record them accurately in the appointment book.
Advise hairdressers about appointments.
Ensure the salon schedule is optimized, ensuring appointments are given out when available and that the schedule is as full as possible.
Greet clients coming into the salon in a professional and friendly manner.
Offer beverages and make beverages for clients whilst they wait for their appointments.
Advise clients of any delays in their appointment time.
Make calls to re-arrange or reschedule appointments when asked to do so by the salon manager.
Monitor the salon's email inbox and/or social media inboxes and reply to clients.
Requirements
High School Diploma or equivalent
Previous experience in a reception role, preferably within the beauty or hair industry
Excellent customer service and communication skills
Professional and polite telephone manner
A smiley, kind and outgoing disposition
Confident in greeting clients
Highly organized and a good knowledge of scheduling
Strong social media and computer skills
