We are seeking a Manager in training position to join our team! This is a full-time position with 40 hours per week. Serious inquiries only. Please apply online at https://www.sentry-selfstorage.com/careers and you may also email your resume. Valid driver's license and transportation required.
COMPANY: Sentry Self Storage is one of the premier self-storage operators in the United States. We deliver quality storage solutions for homes and businesses.
SUMMARY: The property manager is the first-line representative of Sentry Self Storage’s customer. This full-time position is responsible for maintaining the daily operations of a single site location. The position works under the direction of the District Manager and the Vice President of Operations. Property Managers work 40 standard hours weekly and are eligible for health insurance, life insurance, dental insurance, 401(k), paid vacations, holidays, and other generous benefits.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Achieves sales objectives and builds revenues through:
Maximizing conversion of telephone and walk-in inquiries into rentals
Promoting Sentry Self Storage in the Community
Recommending and implementing marketing strategies based on competitive information
Maintains appropriate financial controls and achieves financial goals by:
Accurately managing cash and balancing receipts
Making collections, posting payments, and processing daily bank deposits accurately and timely
Operating within prescribed budgets
Following up on delinquent accounts
Approving and forwarding all invoices as required
Accounting using the QuickBooks software
Consistently practices effective customer service techniques through:
Answering phones in a friendly, pleasant, and professional manner
Greeting customers promptly, enthusiastically and professionally
Knowing and presenting the features and benefits of the property at all opportunities
Resolving customer problems in a timely and effectively
Maintains timely and accurate administrative processes throughout all job duties by:
Maintaining accurate records for each customer including contracts, insurance/Protection Plan, and change of address forms, addendums, and any correspondence to or from customers
Effectively utilizes computer systems in the Microsoft Windows environment
Maintaining accurate merchandise inventory
Keeping auction files updated and accurate; knows the state’s auction lien laws
Compiling required and assigned reports and projects correctly and timely
Consulting the Employee Handbook and Operations Manual regularly for answers, clarifications, and consistency
Effectively directs Storage Consultants and Maintenance Workers to assist with the successful running of the facility and accomplishment of duties
Monitors security system and resolves security problems; performs lock checks on a daily basis
Regularly audits the physical conditions of a facility; performs minor maintenance in accordance with Sentry Self Storage's maintenance standards, as well as working with any contractors hired for minor and major improvements
Ensures that company standards of cleanliness and appearance are met or exceeded
Assists customers with truck rentals at some locations
Performs other duties as assigned; works with minimum supervision; operates effectively on a team
SUPERVISORY RESPONSIBILITIES: The Property Manager supervises Storage Consultants and Maintenance Workers at his/her site in following approved policies and procedures.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Sentry Self Storage seeks employees who have entrepreneurial, pro-active, “can-do” mentalities, and positive attitudes, can handle change, and operate with integrity. Employment with Sentry Self Storage is contingent on the successful completion of a background and drug screening. Employees must have a current driver's license and must be able to travel to a number of properties.
EDUCATION and/or EXPERIENCE: A High School diploma/GED equivalent and at least two years of related experience and/or training in direct sales, retail, and/or customer service is required. Leadership skills and experience supervising others are required. Preference is given to college work or degrees.
LANGUAGE SKILLS: Incumbents must have the ability to write routine reports and correspondence, use a computer, and present information to groups of managers, clients, customers, and the general public in English. The ability to read and interpret documents such as safety rules, operating/maintenance instructions, and procedural manuals in English is required.
REASONING ABILITY: The ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form and the ability to deal with problems, new challenges, and change is necessary.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The employee will generally split time between an office environment and outside work tasks. These outside tasks may need to be performed in either extreme cold or extreme heat. The employee must be able to bend, twist, and lift up to 30 lbs. The noise level in the work environment is usually moderate.
General Facility Hours: Monday - Saturday 9:00 AM – 6:00 PM and Sunday 9:00 AM – 2:00 PM at most locations (generally two days off per week; not typically Saturday)
