Description We are offering a long-term contract employment opportunity in the financial services industry, based in Miami, Florida. The role is for a bilingual Spanish Administrative Assistant who will primarily focus on customer service, data entry, and handling inbound calls.Responsibilities: Answering inbound calls and addressing customer inquiries promptly and professionally. Providing high-quality customer service by resolving customer issues and complaints. Performing data entry tasks to maintain accurate customer records. Handling email correspondence with customers, ensuring all communications are responded to in a timely manner. Making outbound calls when necessary to follow up on customer inquiries or issues. Utilizing Microsoft Office Suite (Excel, Outlook, PowerPoint, Word) to manage and organize data and communications. Scheduling appointments and meetings as required, ensuring efficient time management. Monitoring customer accounts and taking necessary action based on account activity. Ensuring all customer interactions and transactions comply with company policies and regulationsRequirements Proficiency in Microsoft Office Suite including Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, and Microsoft Word Experience in answering inbound calls in a professional manner Strong customer service skills and ability to handle customer inquiries and complaints Data entry skills with a high level of accuracy and attention to detail Ability to manage email correspondence effectively and promptly Experience in handling both inbound and outbound calls Ability to schedule appointments and manage calendars efficiently Excellent written and verbal communication skills Ability to work independently and as part of a team Strong organizational and multitasking skills Ability to maintain confidentiality of sensitive information Understanding of financial services industry is preferred but not required. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
