Travel Required: Up to 75% in StateThe Client Success Sr. Associate is responsible for managing a portfolio of clients and providing exceptional account management in the Florida market.Primary Job Duties:Individual Contributions:Work with the Operations Consultant teams to remain closely aligned on supporting markers of success for market clientsOversee the successful completion of compliance requirements by all needed participantsCollaborate with other Privia teams, both locally and nationally, to drive the success of the client's digital front door presence. Assist with changes, updates, and ongoing issue resolutionServe as a communication liaison between clients and our internal teams to ensure prompt response, resolution, and follow up as needed                  Provide top-notch customer service to physician practices to ensure issues are resolved and clients are satisfiedProvide regular status updates to the Director of Client Success via regular operating meetings and one-off communicationsBe well versed on Privia’s processes and technology platforms (includes our AthenaHealth EHR and Practice Management platform)Collaborate with key stakeholders, both internally and client facing, as it relates to administrative and IT related issue tracking and resolutionWork closely with clients to launch participation of available group purchasing optionsProvide key market updates via professional communications to all clients in the portfolioProvide additional value for clients by providing exemplary account management oversightThis individual will also help with projects on an ongoing basis that benefit the broader market, company, and contribute to operational excellenceLeverage available technology platforms for reporting needs, project planning, and providing EMR assistance to clients (schedule template builds, building and generating reports as applicable, ad hoc EMR updates and changes, updating and maintaining project planning software, ensuring CRM accuracy and reporting, and sprint planning)
