The Collection Specialist maintains contact with B2B customers who have outstanding account balances to ensure that these balances are paid in a timely manner.  Responsibilities Include:Accountable for reducing delinquency for assigned accounts.High volume of inbound and outbound email and phone calls for B2B collections.Overcome objections that customers may have about making payments toward their account and help them understand their responsibilities.Provide thorough and accurate documentation to support collection attempts.Research accounts receivable issues as required or directed.Resolve accounts receivable issues, such as invoice discrepancies and customer overpayments, by providing excellent customer service.Process customer refunds and account adjustments.Organize workload to ensure accurate and complete collections for each event.Enlist the efforts of Sales and Senior Management when necessary to accelerate the collection process.  Communicate and follow up effectively with sales departments regarding customer accounts on a timely basis.Liaison with an outside collection agency on delinquent accounts.Maintain excellent customer service internally and externally.Perform other assigned tasks and duties necessary to support the Accounts Receivable Dept., including gathering documentation needed to place accounts with Collections.Adhere to general accounting practices where applicable.
