Please Apply Through The Link Below
https://form.asana.com/?k=7taqeL4iiVz7PTwyVi0w2g&d=11822772410822
Who We Are:
Our team assembles a specialty dance product that caters to a vibrant, youthful clientele, festival culture, and personal wellness. Our manufacturing and online retail company ships worldwide and produces a variety of exciting performance tools. Our products are created with cutting edge technology and used by performers for big and small performances worldwide, as well as for fitness and personal hobbyists. We have an excellent reputation in our market and significant brand loyalty from our vibrant customer base. Our work environment is both flexible and supportive, while maintaining a strong focus on excellence and meticulous attention to detail.
Responsibilities:
-Emails/Customer Communication
-Provide prompt, courteous, and thorough responses to customer inquiries via email and social media.
-Utilize and customize stock email templates to address common customer questions or issues.
-Draft original responses for unique or complex customer situations.
-Prioritize and resolve customer emails efficiently based on urgency and context.
-Process order changes and create new customer invoices accurately and swiftly.
-Create new customer invoices accurately.
-Coordinate with payment and shipping providers (PayPal, USPS, UPS, FedEx) to resolve issues or obtain additional information.
-Monitor and engage with customer inquiries and interactions on company social media platforms.
-Follow the daily structure, schedule, and priorities outlined in the Customer Service Daily Checklist.
Fulfillment
-Assist in shipping out customer orders.
-Collaborate with the Fulfillment team to expedite orders, manage changes, and handle returns/exchanges.
-Support order printing and expedite processes.
-Prepare shipping quotes for both small and large domestic and international orders.
-Assist with preparation work for product production as needed.
Requirements:
-Exceptional written and verbal communication skills.
-Strong time management and multitasking abilities.
-Previous experience in customer service, help desk support, technical support, sales, or related fields.
-Proficiency in navigating multiple online interfaces and systems.
-Ability to manage tasks in a time-sensitive environment and adapt to changing priorities.
-Receptive to constructive feedback on writing style, focus, and soft skills during training.
-Ability to learn, retain, and effectively use information about our product lines, store policies, and knowledge base.
-Strong interpersonal skills and ability to build rapport with both on-site and remote supervisors through chat, phone, video calls, and task management software.
-Experience in responding to social media comments and messages.
-Proactive in identifying and addressing recurring customer themes or complaints, and escalating issues as necessary.
-Ability to maintain and cultivate relationships with content partners, influencers, and platform managers to enhance partnership opportunities.
-Monitor and engage with active social media followers to foster brand advocacy.
-Assist in the creation and management of promotional content on social media platforms, including ads and posts.
Job Type: Full-time
-Pay: $16 - $18 per hour, depending on experience
-Hours: 40 hours per week
-Schedule: Monday through Friday, with occasional weekend hours (1-2 hours max) for social media engagement (Instagram Stories & TikTok Reposts).
-Location: Largo / Seminole / Pinellas Park (near St. Petersburg & Clearwater)
Preferred Experience:
-Customer-facing roles (minimum 1-2 years)
-eCommerce, customer service, help desk, or technical support
-Social media content creation and engagement
-Experience with Amazon Selling and TikTok Shops
-Basic graphic design skills (a plus)
Benefits:
-Dental plan
-Paid holidays
-Paid time off
-Yearly performance bonuses
Qualifications:
-Education: High School Diploma or GED (required)
-Language: Proficient in English (required)
