Sr. Systems Engineer/Pre-Sales Engineer

Sr. Systems Engineer/Pre-Sales Engineer

Vacancy expired!

Objectives:

• Provide high-level technical support through company's services sales, helping drive revenue


• Present and explain company's products, services and capabilities to existing and prospective customers


• Provide technical support and training to company's sales team


• Initiate and drive enhancements to existing solutions and participation in the creation of new product offerings


• Collaborate with management and project teams to insure success of customer solutions

Responsibilities:

• Understand customer technology needs and provide designs for solutions including: Office 365, Azure/AWS cloud services, managed networks, firewalls, cloud and datacenter server hosting, server and storage, virtualization, wireless, security, mobility and professional services


• Assist sales team in professionally and effectively presenting proposed solutions and designs to customers and prospects in a varied business settings


• Assist sales team in validating proposed solutions


• Perform effective time management throughout short and long term customer/partner support activities


• Create and provide thorough and accurate proposals, professional services requirements, scopes of work, and assist sales team with the quotation process


• Develop and grow the company's technical knowledge base, including: Office 365, Azure/AWS cloud services, managed networks, firewalls, cloud and datacenter server hosting, server and storage, virtualization, wireless, security, mobility, application management and professional services


• Provide technical information and training to new and existing sales team members


• Assist with the accomplishment of revenue and gross profit targets, working closely with the sales team throughout the sales cycle


• Actively participate in company's product and service development by working to better serve customer needs and how current products, features and services might be enhanced or transformed into new or better product and service offerings.

Required Skills:

• Demonstrated understanding of the technology and architecture of: Office 365, Azure/AWS cloud services, managed networks, firewalls, cloud and datacenter server hosting, server and storage, virtualization, wireless, security, mobility and professional services


• Proficiency in use of office applications, including: Microsoft Outlook, Excel, and Visio


• Exemplary organizational, interpersonal, and communication skills


• Ability to effectively perform and create detailed documentation for customer needs assessments


• Experience in the design, build and implementation of successful and effective customer solutions based on customer needs assessments


• Capability and readiness to document technical solutions in a timely manner while ensuring feasibility, reliability, accuracy, and completeness


• Capability and readiness to work in a team environment, sharing knowledge and expertise among various departments within the company


• Experienced in successfully meeting tight deadlines while managing variable workloads in addition to unexpected challenges and priority changes

Desired Skills:

• Knowledge and minimum four years of applied work experience in one or more of the following: managed networks, cloud computing, server hosting, server and storage, virtualization, wireless, security, mobility and professional services


• Knowledge and minimum two years of applied work experience in the design of distributed, high availability network infrastructures, including servers, switches, routers, and storage


• Knowledge and minimum two years of practical work experience in the configuration and support of Office 365, Azure/AWS cloud services, VMware, Hyper-V and Microsoft Exchange


• Preferred knowledge of SonicWALL, Watchguard, ConnectWise Suite, Datto, Security Solutions (SIEM, Threat Detection & Protection, MFA, Cybersecurity Awareness Training), Network Detective or similar network assessment toolsets

Education or Equivalent Experience:

• Bachelor's degree in Engineering/MIS/Computer Science or equivalent work experience


• 5+ years of experience as a sales/pre-sales engineer, solutions engineer, or related project engineering role