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ITSM Software Engineer I – Entry Level - Alpharetta, GA -HybridAbout the business:LexisNexis Risk Solutions provides customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. We use the power of data and advanced analytics to help our customers make better, timelier decisions. By bringing clarity to information, we ultimately help make communities safer, insurance rates more accurate, commerce more transparent, business decisions easier and processes more efficient. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com/. About our team:Our team is focused on critical response and restoration in an IT service management environment. We are very team oriented and collaborative and care about the services we furnish and value we provide to our customersAbout the job:This ITSM Engineer (ITSM) assists in the coordination, operation, and implementation of IT Service Management practices, monitors, and procedures to improve the quality, reliability, and efficiency of IT services across Insurance products and delivery systems.The Engineer specializes in several ITSM practices, technical analysis, diagnosis, business analysis functions, and associated applications to improve service delivery and operations.ITSM Engineer also provides technical support and system administration for the service management platform using tools such as JIRA or ServiceNow.This entry-level position performs basic software development assignments within a specific software functional area or product line. You’ll be responsible for:
Learning and assisting in the operational support activities for all ITSM practices such as Incident, Change, and Problem Management
Generating, Verifying, and delivering of SLA reports
Having knowledge or experience with Azure environments preferred.
Possessing strong analytical / quantitative skills and the ability to translate analysis into concrete action.
Have the ability to coordinate teams to resolve analytical and technical issues.
Developing and maintaining standard ITSM operational procedures.
Have knowledge and skills in SQL Query using any tools is preferred
Possessing prior knowledge in Python or any other programming language is preferred
Managing Major Incidents by setting priorities to enable a swift resolution
Ensuring all administration and reports are maintained and up to date, including training documents & post major incident reviews
Continually maintaining and developing tools and resources to manage major incidents effectively
Providing periodic major incident metrics reports
Attending, facilitating , and/or leading meetings of cross-functional stakeholders and service provider groups
Supporting business and user needs, gathering and documenting requirements, as well as translating into proper system requirement specifications to yield effective results.
In addition to the above job responsibilities, other duties may be assigned.
Qualifications:
1+ years of IT engineer and technical business analyst experience
BS Engineering/Computer Science or equivalent experience required
Women in TechnologyLexisNexis Risk is supportive of women in Technology and has been a founding signature for the Tech Talent Charter. We have the following initiatives in place to support women in technology:
Mentoring scheme for women in technology,
Women’s network forum, regularly run events for schools about careers in technology to inspire the next generation of girls in technology
Culture and benefits:Learn more about the LexisNexis Risk team and how we work here (https://relx.wd3.myworkdayjobs.com/RiskSolutions/page/21c296c982531000b79663f3194b0000) #LI-DV1 #LI-HyrbidAt LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK .Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) . RELX is a global provider of information and analytics for professional and business customers across industries.We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.In short, we enable our customers to make better decisions, get better results and be more productive.
