911 Senior Communications Officer Print (https://www.governmentjobs.com/careers/alpharetta/jobs/newprint/4462438) Apply 911 Senior Communications Officer Salary$57,908.00 - $83,195.00 AnnuallyLocation Alpharetta, GAJob TypeFull timeJob Number2024-00215DepartmentPublic SafetyDivisionPolice - Emergency 911 OperationsOpening Date04/09/2024Closing Date4/22/2024 11:59 PM Eastern
Description
Benefits
Questions
Job Summary & General InformationThe City of Alpharetta is currently offering a sign on incentive to candidates who successfully complete the hiring process, $15.000.00 to Georgia State Certified candidates with 3 full years or more experience and $10.000.00 to Georgia State Certified candidates with at least 1 full year experience Under general direction of Communications Shift Supervisor, receives and evaluates calls from the public concerning crimes, fires, and medical emergencies. Specific duties include evaluating calls for proper action; initiating Police and/or Fire response by obtaining information required for dispatching field units; and entering data into a computer as it is being received. In absence of shift supervisor, acts as work leader.Overview of Duties and ResponsibilitiesThe following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. In addition, specifications are intended to outline the minimum qualifications necessary for entry into the class and do not necessarily convey the qualifications of incumbents within the position.
Acts as work leader in absence of shift supervisor and coordinates work activities and ensure adequate coverage and provide technical expertise.
Conducts training for new communications officers; prepares daily/monthly observation reports regarding officers in training and/or on probation; recommends retention/release of personnel based on training progress.
Ensures departmental compliance with all applicable codes, laws, rules, regulations, standards, policies and procedures; initiates any actions necessary to correct deviations or violations.
Receives direction from shift supervisor regarding communications activity. Provides guidance and technical expertise to communication officers; assists with major incidents or complex situations.
Receives, screens, processes, and monitors emergency 911 calls and non-emergency calls from the public and other police/public safety agencies by radio, telephone and computer-aided dispatch (CAD); evaluates, categorizes, and prioritizes calls; confirms jurisdiction of requests; directs callers to other agencies as appropriate; takes/relays messages for department employees or other departments.
Dispatches appropriate agency personnel to incident locations; determines nature of emergency, location of incident, number of units needed, and nearest units; dispatches law enforcement units, ambulances, fire fighters, wreckers, utility crews, medical examiner, helicopter emergency services or others as appropriate.
Maintains communications with all parties involved in emergency situations; monitors status/location of emergency units; monitors safety and welfare of officers; assists emergency personnel in locating addresses; conveys information between callers and emergency personnel, general public, public safety agencies, utilities, businesses, department personnel, or other individuals/agencies; responds to requests from officers for backup, emergency units, information, or other assistance.
Notifies appropriate personnel of necessary maintenance/repair of equipment and facilities.
Communicates with adjoining shifts to gather/exchange information on call activity, problems, special situations, or other areas requiring attention; ensures pertinent information is conveyed to each shift in the absence of shift supervisor.
Communicates with supervisor, other officials, employees, other departments, callers, law enforcement personnel, fire personnel, emergency medical personnel, medical facilities, court officials, utility companies, wrecker services, outside agencies, vendors, the media, the public, and other individuals as needed to exchange information review/resolve problems, coordinate operations/activities, receive direction or provide recommendations.
Assists in response to complaints and questions related to department operations; and forwards to shift supervisor for problem resolution.
Responds to requests from law enforcement personnel for license plate, driver’s license, criminal history, warrant, missing/wanted person, stolen property, or other information; transmits information to inquiring officers via radio/telephone; obtains/provides background information requested by certified personnel for purposes of employment, court, firearm licensing, or military background checks.
Operates national/state criminal information computer systems to retrieve/update criminal information and motor vehicle/license records; locates, runs inquiries, and enters updates on data such as criminal histories, warrants, driver’s license records, stolen property, or missing/wanted persons with 100% accuracy.
Monitors all GCIC messages received and transmitted via the CJIS Network including but not limited to inquiries, entry, clear and hit confirmation of hot files.
Reviews and validates NCIC/GCIC entries of persons and property to ensure 100% accuracy.
Tests equipment and makes minor repairs on same or notifies supervisor when/if major repairs are required. Changes tapes on recording of radio traffic and telephone calls as needed.
Notifies road department and other institutions of severe weather conditions and special instructions if necessary.
Prepares end of shift report in absence of supervisor as well as responds to open records requests for both printed and electronic media from department personnel or outside persons or entities in accordance with policies set forth by department and Georgia Open Record Act.
Ensures monthly shift training requirements are met by shift personnel. Attends monthly meetings involving training, continuing education and proposals for change and assists in incorporating amendments to their assigned shift.
Participates in the DRC (Dispatch Review Committee); a monthly meeting to review the emergency dispatch protocols and how to best enhance the protocols to increase 911 center performance
Performs other duties as required or assigned.
Knowledge of:
The Police and Fire Department organization, procedures, and operating policies.
Local geography, including: main streets and their hundred blocks, relative distance between streets, City boundary limits, sectors and beat areas, and fire response districts.
The IAED Emergency Dispatch protocols.
The CAD formats and commands pertaining to the 911 operator, fire dispatcher, and police dispatcher.
The geography, equipment, and procedures of other jurisdictions that Alpharetta has contracted with to provide fire/emergency medical dispatch procedures;
Mutual and automatic aide agreements with surrounding agencies; and dispatch procedures for air ambulance companies.
Modern principles and methods of supervision, management, organization, administration, and personnel management.
Pertinent federal, state, and local laws, codes, and regulations and department rules, policies, and procedures.
English usage, spelling, grammar, and punctuation.
Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.
Public safety radio broadcast and monitoring equipment
NCIC/GCIC (National Crime Information Center/Georgia Crime Information Center) systems including policies, regulations, and security procedures involved with CJIS (Criminal Justice Information System).
Ability to:
Review dispatch of fire/police calls, listen to incoming phone information, and assimilate spoken information from dispatchers.
Inspire self-confidence in subordinate personnel and new employees in training.
Review tapes to evaluate emergency and life-threatening calls to determine training needs, ascertain, training effectiveness, and to monitor compliance with established standards.
Remain calm under pressure, exercise good judgment and make sound decisions quickly in emergency situations.
Exercise initiative in the improvement of Communications Center operations.
Supervise, train and evaluate subordinate employees.
Scan eight or more computer monitors rapidly in order to select pertinent information.
Shut out extraneous information from other radio channels and coworkers, while selectively listening to information recognized as crucial.
Type and enter data accurately at a speed necessary for successful job performance.
Work rotating shifts, weekends, holidays and overtime, as required.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationship with Communications employees and supervisors, police and fire personnel, and callers.
Read maps and plan routes.
Use internet for research purposes.
Interpret and read appropriate weather and radar maps.
Minimum QualificationsMinimum QualificationsAny combination of education and experience sufficient to successfully perform the essential functions of the job qualifies.
High school diploma or GED equivalency.
Two years of responsible experience and/or training that includes emergency dispatching, public safety dispatching and radio communications, and basic supervision.
College level course work or vocational training in public safety dispatching and radio communications is desirable.
Must be a United States citizen.
Must possess:
Valid Georgia P.O.S.T. Communications Officer Certification
GCIC Terminal Operator Certification
IAED Emergency Dispatcher Certifications
Communications Training Officer Certification or equivalent
Possession of a valid Georgia Class C driver’s license.
Physical DemandsPhysical: Primary functions require sufficient physical ability and mobility to work in an office setting and operate office equipment. Continuous sitting and upward and downward flexion of neck; fine finger dexterity; light to moderate finger pressure to manipulate keyboard, equipment controls, and office equipment; pinch grasp to manipulate writing utensils. Frequent side-to-side turning of neck, walking, standing, bending, stooping, pushing/pulling, and twisting at waist; moderate wrist torque to twist equipment knobs and dials; lifting objects weighing up to 20 lbs. from below waist to above shoulders and transporting distances up to 50 yards. Occasional squatting, kneeling, and reaching above and at shoulder height; moderate grasping to manipulate reference books and manuals; lifting objects weighing 20-35 lbs. from below waist to above shoulders and transporting distances up to 50 feet.Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents and to operate equipment. Some tasks require the ability to perceive and discriminate colors or shades of colors and visual cues or signals.Hearing: Hear in the normal audio range with or without correction as outlined in NENA standard NENA-STA-007.2-214.Sensory: Ability to tolerate sudden/alarming/unexpected sounds, such as alarms, office equipment operation, drawers/doors closing, and other unpredicted office environment sounds.Supplemental InformationThis job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.Medical, Dental and VisionMedical: 2 High Deductible Health Plan (HDHP) options (HRA and HSA) with lower monthly costs. Dental: no deductibles. Coverage includes preventive, basic, major restorative, and child orthodontia. Vision: eye care and eyewear (contacts, lenses and frames). Laser correction procedures. FSA: Medical and dependent care.Retirement HealthMedical Coverage: retirees (age 55+ and 10+ yrs. of service) may continue individual coverage up until Medicare eligibility at age 65. Medical Reimbursement: retirees (age 55+ and 15+ yrs. of service) receive a monthly reimbursement benefit as periodically determined by the Pension Board of Trustees.RetirementDefined Contributions 401(a): City contributes 10% of employee's annual base pay. Vested benefit accrued at 20% a year, with full vesting after 5 years of service. Deferred Compensation (457) and Matching Contributions: employees may elect to participate at any time. After 1 year of continuous employment, City matches employee's contributions, up to 5%.Paid Holidays10 City Holidays and 1 Personal Holiday upon hire and every Jan. 1st.Paid Parental Leave2 weeks paid parental leave for birthmother, spouse and adoptive parents (after 1 year of employment).Georgia College Savings (529)Employees can opt to participate in this state-sponsored, tax-advantaged college savings plan.Tuition ReimbursementAfter 1 year of employment, employees may receive tuition reimbursement up to a rate equivalent to 15 credit hours at Georgia State University annually. Reimbursement is based on prior approval, course grades, and annual program funding.Employee Assistance Program (EAP)24/7 assistance. 6 confidential counseling sessions per issue for employee and/or family member.Group Term Life Insurance and AD&DEmployee: 3.5 x annual base pay up to annual maximum. Spouse: $5,000. Child: $2,500. Premiums paid 100% by the City.Disability InsuranceShort-Term Disability: 66.67% of base pay after 14 days of disability. Long-Term Disability: 60% of base pay after 26 weeks of disability. Premiums paid 100% by the City.Paid Time Off (PTO)PTO is provided for rest, recreation, illness and family needs. Hours are accrued bi-weekly.
0.0 - 1.0 yrs of service - 12 days annually
1.1 - 5.0 yrs of service - 18 days annyally
5.1 - 10.0 yrs of service - 24 days annually
10.1 + yrs of service - 27 days annually
Please see complete Benefits Summar (http://www.alpharetta.ga.us/docs/default-source/human-resources/benefits/employee-benefits-summary-summary.pdf?sfvrsn=20f3c4ab6) y for details.Additional Amazing Benefits
Employer of Choice. Great work atmosphere.
100% discount on City Recreation & Arts Programs (https://www.alpharetta.ga.us/government/publications/recreation-parks-activity-guides)
FREE Wellness Program and Annual Flu Shots
Direct Deposit
Employee Recognition and Service Awards
Bereavement Leave
PTO Sell Back Days
For more information click here (https://www.alpharetta.ga.us/docs/default-source/human-resources/benefits/employee-benefits-summary-summary.pdf?sfvrsn=20f3c4ab6) for City's Complete Employee Benefits Summary.Benefits are subject to change at any time and based upon funding and approval by City Council. Eligibility, coverage, exclusions and limitations may apply. For specific information please refer to the City's Employee Health Benefits Summary (https://www.alpharetta.ga.us/government/departments/human-resources/resources) , Employee Handbook (https://www.alpharetta.ga.us/government/departments/human-resources/resources.) , or contact Finance Department - Benefits Division.01 If City Employee Referral, list the name of the employee. 02 Are you a citizen of the United States or a repatriated or naturalized citizen of the United States?
Yes
No
03
Are you at least 18 years of age?
Yes
No
04
What is your highest level of education?
HS Diploma/GED
Associates
Bachelors
Masters
Doctorate
05
Are you a Georgia P.O.S.T. Certified Communications Officer?
Yes
No
06
If yes, please provide your Georgia POST O-key number.
07
Are you Emergency Medical Dispatch (EMD) certified?
Yes
No
08
Are you Emergency Police Dispatch (EPD) certified?
Yes
No
09
Are you Emergency Fire Dispatch (EFD) certified?
Yes
No
10
How many years of public safety experience do you have?
Less than a year
1-5 years
6-10 years
11+ years
11
List any police, fire, 911, or office equipment you can operate.
12
List any other special skills or training.
13
Are you available to work overnight?
Yes
No
14
Are you available to work weekends?
Yes
No
15
Are you comfortable working at a multi-positional work station for long periods of time?
Yes
No
16
If you answered no to the previous question, please explain.
17
Do you speak any foreign languages?
Yes
No
18
If yes, which languages?
19
Do you have basic computer skills?
Yes
No
20
Do you consider yourself well versed in the operation of Windows based PC software?
Yes
No
21
Can you type?
Yes
No
22
If yes, how many words per minute?
23
My acknowledgement indicates that all of the information I have provided is complete and accurate. I understand that if I am found to have falsified or omitted any information at any time in the selection process, I will be disqualified even if the accurate information would not have disqualified me. Please type your Full Name and last 4 of your Social Security Number to acknowledge the above statement.
Required Question
AgencyCity of Alpharetta, GADepartmentPublic Safety Address2565 Old Milton Pkwy Alpharetta, Georgia, 30009 Phone6782976000 Websitehttps://www.alpharetta.ga.us/government/departments/public-safety Apply Please verify your email address Verify Email
