Technology SupportAlpharetta, GeorgiaLocal OnlyContract$24/hr - $28/hrPremier North Atlanta -based organization is seeking an experienced Windows Desktop Technical Support consultant for a long-term contract position. In this role, you will provide on-site end-user computing support including: investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents.Responsibilities:
Provide assistance to schools in troubleshooting IT technology in several learning locations, media centers, admin facilities and support offices.
Manage service requests through the ticketing system, meeting Service Level Agreements (SLA) including response time and resolution time.
Communicate bi-directionally regarding status of IT incidents and planned IT initiatives (such as online testing) to the service desk, technical support coordinators and schools through the incident tracking software.
Assist with general maintenance to keep network running smoothly and with on-site network-related repair requests with service desk personnel.
Document LAN wiring diagram including: wiring closet identification, wiring closet equipment configuration, and wiring drop identification.
Set up new devices, workstations, print stations, and assignments to default printers.
Required Skills:
5+ years of providing end user support in an enterprise level organization, administering a Windows computing environment, or working with WAN/LAN environments.
Windows 10, Office 365 and Active Directory experience required.
Microsoft Certification (MCP or MCSE or any desktop support certifications) is a nice to have, not required.
Understanding of and experience working with technology hardware, including desktop computers, laptops, tablets, smart phones, printers, projectors, smart boards, scanners, and digital cameras.
Knowledge of one or more operating systems, such as Microsoft, Mac, or Linux.
Experience imaging using SCCM to create collections and push software.
Familiarity with IT support tools, such as Active Directory, Remedy or LANdesk.
Working knowledge of PC/LAN application software including word processing (MS Word), spreadsheets (MS Excel), E-Mail (MS Outlook) and Internet Browsers (Internet Explorer, Chrome, Safari).
MUST have own reliable transportation to travel to different locations in Metro Atlanta. Mileage reimbursement available.You will receive the following benefits:
Medical Insurance - Four medical plans to choose from for you and your family
Dental & Orthodontia Benefits
Vision Benefits
Health Savings Account (HSA)
Health and Dependent Care Flexible Spending Accounts
Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
Hospital Indemnity Insurance
401(k) including match with pre and post-tax options
Paid Sick Time Leave
Legal and Identity Protection Plans
Pre-tax Commuter Benefit
529 College Saver Plan
Motion Recruitment Partners is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.Posted by: Maya RussoSpecialization: Technical Support
