About this roleAbout BlackRockBlackRock’s purpose is to help more and more people experience financial well-being. As a fiduciary to investors and a leading provider of financial technology, our clients turn to us for the solutions they need when planning for their most important goals. As of December 31, the firm managed approximately $10 trillion in assets on behalf of investors worldwide.About Client ExperienceOur mission within the Client Experience (CX) organization is to make it easier for clients to do business with BlackRock, making service so simple it becomes a source of alpha. We are organized across 4 key pillars:Client Experience Delivery , client-facing teams orchestrating all aspects of service delivery, and onboarding teams bringing new business onto our platform, Wealth , differentiated capability for both Whole Portfolio and Wealth clients & products, respectively, Client Experience Operations , core client operations teams driving reporting, billing, and onboarding due diligence across the globe, and Client Experience Transformation , accelerating progress towards our CX mission via research and competitive insights, analytics, marketing, business and change management.Team OverviewThe Client Experience Management (CEM) team sits within CX Delivery and in partnership with the Client Business and functional teams across Tech & Operations, acting as a client’s central point of contact for day-to-day servicing, queries and resolution. You will work directly with senior members of the CEM team, our Client Business teams and our clients to resolve operational issues and to ensure all servicing needs of are understood and aligned with operational teams across BlackRock, while also supporting ongoing account management throughout the client journey. This position provides an opportunity to learn about the investment management industry and the institutional clients we service, while collaborating with relationship managers across our client coverage teams.In addition, the team ensures that BlackRock’s operational service offering continues to evolve alongside industry and client trends, focused on digital efficiencies that lead to outstanding service excellence.Responsibilities:
Independently provides service support to an assigned group of clients with lower complexity.
Builds proactive operational service plans, aligned with client expectations and strategic delivery initiatives.
Serves as the connector between our clients and the broader organization to ensure delivery of clients' operational needs. Partners in this effort include, but are not limited to, relationship management as well as onboarding, implementation and portfolio management, as well as product specialists.
Thoughtful delivery of client experience through every stage of a new onboarding.
Ensures relevant teams understand timely and accurate client requests (invoices, reporting, price files, data etc.) for non-complex clients.
Brings operational support to sales process where appropriate. Including operational input on RFPs, pitch participation, and operational content in new business due diligence processes.
Participate in projects/initiatives (regulatory, platform and/or client) to the extent they impact the client.
Thrives in a culture of excellence, innovation, communication, and accountability!
Requirements:
3+ years of proven experience in client service, operations, sales, investment consulting or portfolio management support.
BA/BS equivalent
Attention to detail, strong comprehension skills, lateral thinking and problem solving capabilities.
Ability to efficiently handle deadlines, be self-motivated and work independently, while also collaborating with the broader team.
Ability to build and grow relationships both externally with clients and internally with partners.
Shows innovative problem-solving capabilities and ability to think and act quickly and creativity.
Strong grasp of Microsoft Office applications, with a technical skill that allows you to multitask many programs at once.
A heart for championing and demonstrating empathy for clients and third parties.
Possesses strong oral and written communication.
Team based mind-set, positive attitude and willing to take constructive feedback.
Level is commensurate with experience.#EarlyCareersOur benefitsTo help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.Our hybrid work modelBlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.About BlackRockAt BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.For additional information on BlackRock, please visit @blackrock (http://careers.blackrock.com/) | Twitter: @blackrock (https://twitter.com/blackrock) | LinkedIn: www.linkedin.com/company/blackrockBlackRock is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.
