Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.OverviewThe AR Collections Associate will be an integral part of the Finance team and will report to the Senior Manager, Credit and Collections. This role is on the Credit and Collections team and requires interaction with external customers as well as the Sales, Customer Support, Finance and Legal departments to initiate and maintain relationships with customers and to collect fees billed to the customer. The successful candidate will be detail oriented and proactive at managing their portfolio of customers. This role requires Standard East Coast business hours (8am – 5pm EST)Responsibilities
Owning a global portfolio of customer accounts, resolving customer disputes, sending collection letters, calling on delinquent customers, assisting with account queries and requesting money from customers;
Processing payment batches and updating information for BACS, credit cards, etc;
Establishing initial credit terms for customers and periodically re-evaluating terms on existing customers;
Reviewing and enforcing contractual terms for customer payments;
Resolving global cases in multiple queues within Salesforce;
Disablement of delinquent customer accounts as well as enablement when accounts have been settled;
Preparing management reporting and various account reconciliations as requested;
Monthly reporting of delinquencies and collection status for your region assigned accounts;
Maintain updated/correct customer contact information;
Uploading customer invoices and purchase orders to various portals;
Assistance in processing Certificates of Residency requests from customers;
Completing ad hoc reporting and additional project requests as deemed necessary by management;
Working directly with customers and other internal departments to consistently deliver superior customer service as well as to support company initiatives;
QualificationsMinimum Qualifications
1-2 years of professional experience in a corporate environment, ideally B2B
Strong written and verbal communication skills
Intermediate Excel skills and willingness to learn new tools/systems
Ability to process high volumes of transactions with accuracy and attention to detail
Capable of managing confidential and sensitive information with discretion and integrity
Prior customer service experience
Ability to represent the Finance department favorably with customers, other departments and external third parties
Preferred Qualifications
Recent experience using NetSuite and Salesforce (last 2 years)
Previous customer credit or collections experience
Proficient with technology, with ability to quickly learn new software programs
What it’s like to work at RithumWhen you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.At Rithum you will:
Partner with the leading brands and retailers.
Connect with passionate professionals who will help support your goals.
Participate in an inclusive, welcoming work atmosphere.
Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
Receive industry-competitive compensation and total rewards benefits.
Rithum is an Equal Employment Opportunity and Affirmative Action Employer. We celebrate diversity and are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
