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OverviewAtlanta Hotel at CNN CenterLuxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at CNN Center. Located in the heart of downtown Atlanta within the bustling Centennial Park District, this luxury hotel treats you to views of the spectacular downtown skyline or picturesque Centennial Olympic Park. The Omni Hotel at CNN Center is connected to Philips Arena and the Georgia World Congress Center, and it is the closest hotel to the Mercedes-Benz Stadium.Omni CNN’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hotel at CNN Center may be your perfect match.Job DescriptionTo e nsure proper training and supervision of all Front Office personnel to deliver prompt, courteous service in a manner that complies with Omni standards, policies and procedures. Responsibilities
Ensure that Four Diamond standards and a consistent level of guest satisfaction are met.
To be thoroughly acquainted with all check-in and check-out procedures and policies, including familiarity with all hotel amenities and local attractions.
Perform manager on duty (MOD) responsibilities, including oversight of other operating departments during off-peak hours. Submit daily MOD report.
Respond to and resolve guest complaints and feedback provided during shift.
Possess a thorough familiarity with the Select Guest program. Provide required SG training to staff.
Monitor all guest requests to ensure they are met within the prescribed time limits and handle all guest complaints maintaining a satisfactory impression with the guest.
Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests.
Continued training done with all associates - conducting Moments of Service on each associate, per month.
Participate in issue prevention meetings and respond to alerts in Opera according to direction of management.
Communicate all hotel, guest and group information to associates daily.
Assist with the creation of schedules and monitor staffing levels according to business cycles.
Effectively coach and counsel associates as needed and complete performance evaluations.
Responsible for ensuring all Omni Standards are applied regarding new hire training paperwork and orientation, disciplinary procedures, uniform issuance.
Maintain a highly motivated and trained staff that continually strives for personalized, quality service and the creation of memorable guest experiences.
Support a positive work environment of employee growth and development, interdepartmental teamwork and exceptional customer service.
Assist all guests and associates’ requests on maintenance using synergy system and follow up in a timely manner.
Responsible for supervision of Front Desk Agent, Front Desk Supervisors, and Assistant Front Office Mangers.
Be familiar with all hotel Emergency procedures and guest notification process.
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Qualifications
Hospitality experience within the Rooms Division required. Must have a minimum of two-year hotel leadership experience required.
College degree preferred; hospitality degree a plus.
Candidate must have proven leadership skills and must be able to direct, develop and motivate staff.
Solid understanding of front office and PBX processes.
Ability to teach employees importance of, and how to greet guests and courteously solve requests.
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
Ability to work multi-line phone system
Ability to accurately and efficiently input information into computer systems
Ability to manage the phone and computer e efficiently while responding to guests quickly.
Strong organizational skills with the ability to multi-task in a fast-paced environment.
Ability to handle stressful situations, while maintaining a calm and welcoming demeanor
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transpformattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .
Job LocationsUS-GA-AtlantaPosted Date8 hours ago(3/24/2023 12:27 PM)Requisition ID 2023-88071 of Openings 1Category (Portal Searching) Front Office Operations
