Billing ManagerAtlanta, GA, USA Req #3807 Thursday, September 5, 2024At Diversified, we don't just follow tech trends - we set them by leveraging the best in technology and ongoing advisory services to transform businesses. Our comprehensive suite of solutions is engineered to help our clients build connections that make a difference – whether by inspiring viewers, engaging associates, motivating audiences, or streamlining and safeguarding operations. Our dedicated teams craft solutions experienced by millions every day including:
Delivering the fan experience at one of 100+ sports facilities for the NFL, MLB, NBA, NHL, MLS, NCAA
Building the first fly pack broadcast system (https://onediversified.com/clients/fox-sports-jewel-event-broadcast-system/) transportable by air - bringing the 2022 World Cup and Super Bowl into homes across the world
Engineering the first high-density pixel canvas to display HD content at that scale for the Vornado, Marriott Marquis (https://onediversified.com/clients/vornado-marriott-digital-billboard/) LED Display in Times Square, NY
Empowering and monitoring communication and collaboration solutions within multi-national companies around the globe
Founded in 1993, we’re a global organization serving local needs with associates worldwide. Learn more at onediversified.com (https://onediversified.com/eivind-sandstrand-vp-innovation-consulting-digital-solutions/) and follow us on LinkedIn (https://www.linkedin.com/company/diversified-/) and Twitter (https://twitter.com/diversifiedus) .
What part will you play?
We are looking for a motivated, driven billing professional to join our corporate Finance Operations team to support the billing team in timely accurate billings. The ideal candidate would be a proven performer in consistently driving towards best billing practices.
Hybrid role in Norcross, GA
What will you be doing?
Managing the billing team in their daily billing operations which includes daily task report processing.
Oversight and collaboration to address client billing disputes with appropriate corrective action.
Oversight and reporting of client billing metrics to ensure intercompany SLA’s are met.
Review and approve all credit requests to ensure policy adherence.
Participate in Billing associate new hire training which includes ongoing development of training tools to support any process changes and updates.
Participate in intercompany training sessions as requested to share billing processes with teams outside of the Finance Operations arena. I.E. Sales, Project Management Operations, etc.
Monitor and report on billing team metrics.
Prepare and update billing team SOPs as necessary to support current activity.
Assist billing associates as necessary to support client specific request to ensure company policy adherence.
Collaborate with other Finance Operations teams to ensure continuity in process execution / handoff between teams.
Collaborate with other Diversified teams to resolve escalated client invoice disputes.
Collaborate with Credit & Collections team as needed to address aged invoices.
Provide support and mentorship to direct reports to ensure billing best practices.
Execute and assist in complex research to help resolve billing issues.
Participate in and support financial audits as requested.
Conduct 1:1 associate touch base meetings with all direct report billing associates via an established cadence.
Maintain appropriate reporting documentation to execute associate reviews as required.
Support ERP and technology upgrade projects related to the billing task as required.
Other responsibilities as defined by the Director, Billing.
What do we require from you?
Bachelor’s degree (in Accounting or Finance) or equivalent professional experience
5+ years' experience in client billing/invoicing
3+ years' experience in a manager role supporting a team up 9+ associates
Adherence to laws and best practices in regard to dealing with customers and data electronically
Proficient in use of Outlook and Microsoft Office (particularly Excel) applications
Preferred:
SME in the area of AIA billing and/or client Portal
Previous experience in Microsoft D365 and/or Oracle NetSuite ERP platforms
Experience in the use and development of SmartSheet application
Strong customer service and communication skills
Strong verbal and written communication skills
Ability to read and interpret contractual documents.
Ability to solve practical problems and deal with a variety of concrete variables.
Ability to interpret a variety of instructions furnished in written or oral form.
Ability to handle multiple demands and meet deadlines.
Ability to organize tasks and time to ensure timely completion of all projects.
Physical Working Environment:
At minimum, 2 weeks in office training followed by a hybrid schedule to be coordinated with Director of Billing
To learn more about becoming part of the Diversified team, visit us at http://diversifiedus.com/about/careers/ or email us at careers@onediversified.com .
Diversified is an equal employment opportunity employer and all aspects of employment will be based on job requirements, individual qualifications, merit, performance and business needs. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, veteran status, age, disability or genetic information, or any other applicable characteristic protected under federal, state or local law. We celebrate diversity and encourage people of all backgrounds to apply for available positions. Individuals needing assistance or an accommodation to complete an application due to a disability, may contact Human Resources at careers@onediversified.com . Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Other details
Pay Type Salary
Min Hiring Rate $90,000.00
Max Hiring Rate $120,000.00
Atlanta, GA, USA
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