At American Job Centers, we transform lives. Our vision is simple: we put the clients at the center of our everyday. In our line of work, our goal is to minimize barriers and increase access to lifelong learning, technical and career education, and quality career opportunities. We believe in delivering a holistic approach to service delivery by providing a full range of assistance for workers, employers, and job seekers to all meet their needs under one roof. We value the experiences of the diverse perspectives in our community and recognize that there is not a one-size-fits-all or linear approach to workforce development. As such, our professional and support staff empower our communities by curating relationships with our partners including community organizations, local government, higher education institutions, and business partners to ensure a seamless experience when meeting the needs of our clients. It's the lived experiences of our staff who continue to open opportunities for all. Specific Job Functions:Manages a caseload of participants and provides counseling and mentoringAssesses participant competencies, work history, educational attainment, skills and abilities; identifies challenges to finding employment and prompts them to find solutionsConducts regular ongoing individual meetings with participants for job search, education, job retention, and/or job readinessCompletes an individualized overview of available services and works with participant to create an employment plan for short- and long-term goalsMaintains information about area resources and employersEnsures participant accountability and attendance; tracks and maintains employment retention goalsProvides government agencies with prompt notification that a participant has lost or reduced hours of employmentMaintains scheduled, periodic contact with participants in a variety of locations to assess job retention/advancement issuesProvides information to participants on available training and/or jobs that will lead to advancementAssumes central responsibility for participants achieving self-sufficiency by monitoring progress throughout the program cycle, beginning with referral and continuing through retention and advancement effortsPrepares, organizes, and maintains accurate, updated information in both electronic and paper participant files reflecting the entire history of a program participant, including a log of supportive services issuedProvides case management with a focus on helping customers to prepare for employment that leads to self-sufficiencyFacilitates customer access to training, education, and employment services, as well as job-specific information; provides case management to customers at the appropriate level
