The Client Care Analyst is a mid-level professional role with progressive responsibility as experience grows. This role serves as a functional/technical generalist, working independently with guidance only in complex and unconventional situations.
Essential FunctionsManage a range of moderately complex problems of diverse scope, identifying appropriate courses of action, and driving them to completion, coordinating with internal resources to accomplish Visa and client objectives.Work proactively with Clients to identify operational efficiencies, determine customer impacts and required actions, and collaborate with Client on ongoing status through completion.Work closely with Technical Account Managers, Account Managers, Project Managers, Client Configuration teams, Licensing, and Sales to understand Client objectives and to seek out solutions.Advocate on behalf of all Visa Clients to internal stakeholder organizations including CS, Sales, Product, Systems, Risk and Legal.Coordinate with other Visa teams to expedite the resolution and implementation of solutions to ensure that all Visa products and services operate at the highest level of performance.Maintain relationships with internal and external Clients to understand local market needs and trends, and gain insight on the need to enhance support approach.Establish and foster relationships with Clients and internal stakeholders at all levels of staff and senior management.Stay abreast of new rules, products and services, and industry and technology trends to be able to support Visa strategic goals and Client initiatives.Build knowledge of all supported product and services and how these impact clients' business.This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
