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Our clients Tactical Response team is looking for a special individual that has the ability to bridge the gap between our customers’ business problems and complex technical solutions. This position is focused on driving overall resolution of customer-impacting technology issues by both independently resolving issues and working with other groups outside of the Tactical Response Team to drive overall customer satisfaction. In addition to resolving technical issues, this position is responsible for acting as the communication liaison between the customer and various departments within Ultimate Software to ensure customers’ needs are satisfied.