Customer Care Analyst 1408 A leading enterprise software solutions company is seeking a Customer Care Analyst. The successful candidate will provide assistance to customers to help them overcome issues related to products or services provided by the company. The ideal candidate has previous customer support experience. The company offers a great work environment. Customer Care Analyst Pay and Benefits: Hourly pay: $25-$30/hr (Pay varies based on candidate's experience) Worksite: Leading enterprise software solutions company (Atlanta, GA 30318 - Hybrid) W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL 40 hours/week, 6 Month Assignment Customer Care Analyst Responsibilities: Provide assistance to customers to help them overcome issues related to products or services provided by the company. Work with technical inquiries and help customers to overcome these difficulties. Support analysts often guide customers through self-help methods with the aid of resources and documentation. When protocol has been followed and the issue cannot be resolved, the analyst may need to find an alternative solution. Monitor, document, and follow-up on these processes to ensure that customers are satisfied. Customer Care Analyst Qualifications: Patience is important in this position, as customers sometimes frustrated with the problems they are facing, and it may be necessary to communicate with customers by phone, chat, or e-mail, and sometimes a combination of these.
