Job Description:
We are seeking a dedicated and detail-oriented Customer Service Assistant to join our team. As a key part of the customer service department, you will be responsible for ensuring our customers receive top-notch support and assistance. You will be the first point of contact for inquiries, offering solutions to customer concerns, and ensuring satisfaction with our services and products.Responsibilities:Respond to customer inquiries via phone, email, or in personResolve customer issues and complaints promptly and efficientlyProcess orders, forms, applications, and requestsMaintain customer records and update account information as neededProvide product/service information and guidanceCollaborate with other departments to ensure customer needs are metAssist in training new team members and sharing best practicesContribute to improving customer service processes and overall satisfaction
