Customer Service Associate - Apartments.comJob DescriptionCoStar Group CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings for our customers. We’ve continually refined, transformed, and perfected our approach to our business, creating platforms that have become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.Apartments.com Apartments.com is the nation’s #1 rental marketplace for owners, property managers, and consumers. Apartments.com is the network that millions of renters every year rely on to find their new place, is continuing to grow our industry-leading sales force. We provide apartment Property Managers and Owners with a platform to market their property listings and the industry’s most comprehensive virtual tools to attract the most and highest-quality renters. The Apartments.com Network includes Apartments.com, ForRent.com, ApartmentFinder.com, ApartmentHomeLiving.com, and eight other leading rental sites. Our suite of services includes digital advertising, social and reputation management, and market analytic solutions which delivers innovative tools for our customers.Learn more about Apartments.com (https://www.apartments.com/grow/about-us) . Role Description: At Apartments.com we believe that the customer is at the center of everything we do. As a Customer Service Associate, you will play a critical role in driving client satisfaction and experience. You will assess our customers’ various needs and provide expert service. You will also be an advocate for the best solution to their problems through engagement with product, tech, and sales professionals. You’ll have the opportunity to develop a comprehensive skill set and become a trusted adviser to our customers when they encounter problems big and small. We will invest heavily in formal and informal training to drive your success. Responsibilities:
Demonstrated a strong customer focus rooted in empathy toward the customer
Communicate effectively with peers, management and customers
Receive inbound customer service calls and cases ensuring the timely resolution of issues resulting in minimal brand impact and maximum customer satisfaction
Be the person who delivers first time resolution with quality and professionalism
Improve listing coverage through proactive customer service, including effective questioning, listening, probing, building rapport and objection handling
Maintain an accurate directory of customer contact details and company information for assigned customers and communities as well as proactively seek out opportunities to obtain electronic data feeds and websites
Support sales colleagues to ensure the highest standard of customer service is maintained
Maintain the highest professional standards and promote our ethics of trust, open communication, creative thinking and cohesive team effort
Develop a strong understanding of CoStar Group and Apartments.com technology, tools and products
Meet and exceed customer and Costar’s expectations
Basic Qualifications:
Bachelor's degree from an accredited, not-for-profit University or College.
A track record of commitment to prior employers.
2 years of experience in a customer service role with a demonstrated track record of providing excellent customer care
Results and solutions-oriented approach to solving customer problems
Open to working weekends in order to provide customer support to all clients
Excellent verbal and written communication and influencing skills
Preferred Qualifications:
Confident personality with the ability to communicate effectively with both internal and external stakeholders
Ability to plan and organize workload in a fast-paced environment
Ability to act on own initiative and work successfully alone and as part of a team
Ability to adapt quickly in a technology led environment
Proficiency in MS Office
Be very Team and Quality Service oriented
What’s in it for you? When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed. We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program. Our benefits package includes (but is not limited to):
Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
Life, legal, and supplementary insurance
Virtual and in person mental health counseling services for individuals and family
Commuter and parking benefits
401(K) retirement plan with matching contributions
Employee stock purchase plan
Paid time off
Tuition reimbursement
On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes
Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups
Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks
We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position. #LI-AR7#LI-HybridCoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testingCoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.We have been living and breathing the world of real estate information and online marketplaces for over 37 years, giving us the perspective to create truly unique and valuable products and services. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry and for our customers. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.CoStar is committed to creating a diverse environment and is proud to be an equal opportunity workplace and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. CoStar is also committed to compliance with all fair employment practices regarding citizenship and immigration status.If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access www.costargroup.com/careers as a result of your disability. You can request reasonable accommodations by calling 1-855-840-1715 or by sending an email to recruiting@costargroup.com .
