Customer Service CoordinatorGeneral InformationRef #:20240038120Travel Amount Required:NoneJob Type:Regular-Full TimeLocation:USA - USA - RemoteCompany OverviewHere at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers #WeAreUKGDescription & QualificationsDescriptionUKG Global Support is seeking a Customer Service Coordinator that will be the liaison between our Global Support team and our customers. The successful candidate will deliver a world class customer experience, have outstanding communication skills, and exemplify a passion for assisting our customers and colleagues.We are hiring for multiple shifts: (9:00 PM- 9:00 AM EST) Friday and Saturday, (11:00 AM – 9:00PM EST) Monday and Tuesday (7:30 AM-4:30 PM EST) Saturday and Sunday, (8:30 AM- 5:30 PM EST) Monday, Wednesday, and FridayDuties and Responsibilities: Answer incoming calls with enthusiasm and confidence Case / ticket creation and dispatch to proper queue Maintain high-level knowledge of extensive UKG product suite Confirm and/or update our customer’s contact information Monitor customer self-ticket creation queue Reach out to on-call technicians for urgent customer issues Handle difficult or sensitive customer situations in a professional manner Adhere to standard operating procedures and policies Assigned project work as necessaryQualificationsBasic Qualifications: 1+ years’ experience in a customer service/support environment Experience working in an environment which requires effective time management and the ability to multitask/prioritize projects Strong verbal and written communication skills with demonstrated ability to communicate effectively Ability to work weekends and holidaysPreferred Qualifications: Strong computer skills with the aptitude to learn new technologies quickly Proficiency in Microsoft Suite Applications including, Word, Excel, Outlook, and Teams Knowledge of support tools such as Salesforce, RingCentral, or other remote access tools Previous call center/ inbound support experience Highly motivated and team oriented Ability to work overtime hours as neededPay Transparency for Colorado, New York, Washington and CaliforniaThe pay range for this position in Colorado, New York, Washington and California is $30,400 to $43,650, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation.Information about UKG’s comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers.San Francisco Bay Area Pay LawThere is a different range applicable to specific work locations, within the San Francisco Bay area, the base pay range for this role in those locations is USD $34,960 to $50,198 per year.EEO StatementEqual Opportunity EmployerUltimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.View The EEO Know Your Rights poster (https://www.eeoc.gov/sites/default/files/2022-10/EEOCKnowYourRightsscreenreader1020.pdf) and its supplement .View the Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf)UKG participates in E-Verify. View the E-Verify posters here (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) .Disability AccommodationFor individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.
