Job Description:
As a Customer Support Assistant at Captura Hall, you will play a vital role in ensuring our customers receive top-quality support and assistance. You will be the first point of contact for customer inquiries, offering solutions and guiding them through their queries in a timely and professional manner.Responsibilities:Respond to customer inquiries via phone, email, and chat in a friendly and professional mannerResolve customer complaints, issues, and questions effectively and efficientlyProvide detailed product and service information to customersProcess orders, returns, and exchanges as neededMaintain accurate records of customer interactions and transactionsCollaborate with other team members to resolve complex issuesStay up-to-date with product knowledge and company policiesAssist in the improvement of customer service processes 
