Job Description
We are seeking a detail-oriented and professional Customer Support Specialist to join our Atlanta-based team. In this role, you will be responsible for addressing customer inquiries, resolving issues efficiently, and delivering a high standard of service across multiple communication channels.ResponsibilitiesRespond to customer questions, complaints, and requests in a timely and courteous mannerMaintain accurate records of customer interactions and transactionsCollaborate with internal teams to ensure quick and effective issue resolutionIdentify recurring customer issues and report insights to the management teamFollow company procedures and protocols for handling customer issuesEnsure customer satisfaction by providing consistent, solution-focused support
