Description:This position is responsible for developing and analyzing Reservations and Customer Care metrics, with a focus on Customer Care. Produces daily, weekly and monthly operational reports for Reservation Sales and Customer Care, explaining variances to plan, forecast, and prior year and makes recommendations to leaders to enhance operational performance. Implements solutions to streamline and automate reporting processes, including building and manipulating datasets, SQL programming using SAS, and utilizing data visualization and business intelligence tools. Uses SAS, Hyperion, Excel and other standard reporting tools to create reports sent to various business partners throughout the Reservations and Customer Care division. Performs ad-hoc data analysis in support of the field and leadership. Develops and monitors goals for Reservations and Customer Care by individual lines of business, queues, and individual specialists, and makes recommendations for changes to ensure efficiency, cost savings, and improve customer satisfaction. Practices safety conscious behaviors in all operational processes and procedure.Additional Skills & Qualifications:Bachelor's degree in engineering, computer science, management, finance, or equivalent work experience required along with a minimum of 1-2 years of related technical and/or data analysis experience. Candidate must possess strong technical skills, with a strong emphasis on Excel, SQL, creating datasets, database querying and report development tools (SAS, Tableau, Hyperion, etc.). SAS programming or similar programming skills strongly preferred. Must have strong organizational, communication (both oral and written), time management, and analytical skills along with the ability to develop effective relationships. Should have demonstrated initiative and work well in a team environment. Must be able to work with highly confidential information, moderate supervision and should be able to work under strict deadlines and on multiple projects concurrently. Candidate must be performing satisfactorily in present position.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
