Description: Contribution to customer conversion projects from planning to delivering Planning
Validating customer requirements to make it a successful project
Collaborate with customer, account team to define project deliverables
Collaborate with internal and external project team members to ensure full understanding of each task
Delivery
Successful and on-time delivery of assigned tasks
Install and configure Sabre standard products
Design customized training
Conduct onsite and/or virtual training for customers' agents
Customer virtual/onsite assistance with floor walking in a day to day operations environment
Work closely with regional delivery team, customer support teams & across all operational verticals
Key Technical Skills / Qualifications:
Minimum 2 years of hands-on GDS experience; functional Sabre knowledge is a plus
Proven experience in travel industry, including agency E2E workflow & common operations
knowledge
Strong verbal and written communication and listening skills
Proficiency in creating and delivering formal training programs and presentations
Fluent English speaking is a must; ideally second language Spanish or Portuguese; further languages a plus
Team player with experience of working with different cultures in a global environment
(Nice to have) experience in customer implementations, project management experience
(Nice to have) functional and technical experience on customer facing functions primarily focused on technical troubleshooting and/or system support and/or analysis
Disclaimer: E-Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability.
